RingCentral Outage History

RingCentral Contact Center customers in the Americas experienced delays and connection failures when calls were routed to specific skills, resulting in longer queue times despite having available agents. The incident affected the Contact Center service for 48 minutes with a minor severity level. RingCentral teams investigated the issue and advised affected customers to contact customer care for assistance.

RingCentral Contact Center experienced an issue where some customers had stuck contacts and agent sessions due to unintended traffic conditions and network connectivity disruption. The incident affected Contact Center operations in the Americas region for 51 minutes. The service teams remediated the traffic conditions and confirmed system stability, though investigation into the root cause continues.

RingCentral experienced a 4.8-hour outage affecting outbound SMS messaging in the Americas region, where some customers encountered failed SMS messages via a specific carrier. The operations team investigated and restored SMS functionality, with messages sending normally again. Services were confirmed to be operating as expected and continued monitoring was implemented.

RingCentral Events experienced a 3-hour outage where some customers in the Americas region were unable to access live Events. The operations team performed mitigation steps and saw improvements through internal monitoring. The incident was classified as minor and was resolved after the mitigation efforts were implemented.

A portion of MiCloud customers experienced authentication failures when attempting to log in, affecting services in the Americas and other regions. RingCentral Operations teams investigated the issue, which lasted 40 minutes. The incident was classified as minor and customers experiencing problems were advised to contact customer care.

RingCentral experienced a service disruption lasting 5.1 hours where customers encountered delayed inbound and outbound SMS messages in the Americas region. Operations teams implemented corrective actions and monitored message queue clearing to restore normal service functionality. The incident was resolved after multiple rounds of corrective measures and stability monitoring.

A portion of RingCentral Contact Center customers in the Americas experienced inbound and outbound call failures due to an upstream carrier outage. The incident was classified as minor and lasted approximately 1.1 hours. RingCentral identified the root cause as being with their upstream carrier, who worked to resolve the connectivity issue.

RingCentral's Contact Center service in the Americas region experienced an issue where contact and agent sessions became stuck, preventing normal call center operations. The incident affected a portion of Call Center customers for 7 minutes. The Contact Center teams investigated and resolved the issue.

RingCentral experienced a minor incident where some Contact Center customers in the Americas region were unable to log into the agent application. The issue prevented agents from accessing their work interface, impacting contact center operations. The Contact Center teams implemented corrective actions and restored service after 53 minutes, with internal testing confirming the resolution.

RingCentral customers in Barrie and Collingwood, Ontario experienced failing inbound calls and faxes for 1.8 hours due to an underlying carrier issue. The incident affected inbound calling and fax services in the Americas region. Operations teams worked with the carrier to resolve the issue.