RingCentral Outage History

RingCentral customers with numbers in Val-d'Or, Quebec experienced failures with inbound calls and faxes for 13.6 hours due to an underlying carrier issue. The incident affected the Americas region's inbound calling and fax services. The underlying carrier identified the root cause and deployed a fix to resolve the service disruption.

RingCentral Contact Center customers in EMEA and Americas regions experienced dropped calls and failed chat delivery for 1.3 hours. The incident affected a portion of Contact Center users across both regions. RingCentral teams investigated and resolved the issue.

RingCentral Contact Center customers in the Americas experienced platform latency affecting their ability to end calls, disposition contacts, log in/out, transfer calls, and change status. The incident lasted 3.7 hours and was classified as minor severity. RingCentral teams implemented mitigation actions and continued monitoring system performance to ensure sustained stability.

RingCentral customers in Ontario, Canada experienced failures with inbound calls and fax services due to an underlying carrier issue. The incident affected inbound calling and fax functionality in the Americas region for 8.1 hours. The issue was resolved after the underlying carrier completed their investigation and remediation.

RingCentral experienced an issue where some RingCX customers using virtual agents were unable to process inbound calls in the Americas region. The operations team identified the root cause and deployed corrective actions to restore service after 1.2 hours. Service was restored and the team continued monitoring for stability.

RingCentral customers in St Jean and Hemmingford, Quebec experienced failures with inbound calls and faxes for 9.6 hours due to an underlying carrier issue. The incident affected the Fax - Inbound, Americas, and Calling - Inbound components. The carrier investigated and resolved the issue, with customers advised to contact customer care if they experienced problems.

RingCentral initially reported that some customers in the AU region were experiencing call forwarding failures, affecting APAC services and the Service Portal. After investigation lasting approximately 112 hours, operations teams determined that the issue did not actually affect customers and cancelled the incident.

RingCentral Contact Center experienced a routing issue where calls were not properly connecting to agents, affecting customers in the EMEA region. The incident lasted approximately 1.4 hours while teams investigated and resolved the problem. Affected customers were advised to contact customer care for assistance during the outage.

A portion of RingCentral customers in Europe experienced their Polycom hardware phones going offline due to connectivity issues with Poly Edge devices. The incident affected phone connectivity across the EMEA region and was resolved after 58 minutes of investigation by operations teams.

A portion of RingCentral customers in Canada experienced failures with inbound calls and fax services due to an underlying carrier issue. The incident affected the Americas region's inbound calling and fax capabilities for 4.3 hours. The issue was resolved after the underlying carrier completed their investigation and remediation.