RingCentral Outage History

A portion of RingCentral customers in the United Kingdom experienced issues creating new accounts, registering new devices, and updating emergency addresses for 14.1 hours. The incident affected EMEA services, outbound calling, and deskphone functionality. RingCentral operations teams identified the root cause, worked with third-party resources to implement account-specific setting adjustments, and fully resolved the issue.

RingCentral customers experienced delayed outbound SMS messages when sending to a specific mobile carrier due to an underlying carrier issue that lasted 5.5 hours. The incident affected SMS services in the Americas region. The underlying carrier performed corrective actions to restore service, with RingCentral monitoring for stability.

A portion of RingCentral Contact Center customers in the Americas region experienced inability to access the platform during a 27-minute service disruption. RingCentral teams investigated and resolved the access issue. The incident was classified as minor and lasted less than half an hour.

RingCentral Contact Center experienced an issue where contacts and agent sessions became stuck, affecting customers in the Americas region. The incident lasted 34 minutes before teams took corrective actions to restore services. Following resolution, teams reviewed failover safeguards and continued monitoring for service stability.

RingCentral Contact Center customers in the Americas region experienced dropped calls during a 1.8-hour service incident. The issue affected a portion of customers using the Contact Center service. RingCentral teams investigated and resolved the problem, advising affected customers to contact customer care for assistance.

RingCentral Contact Center experienced an issue where calls were not being delivered to agents, affecting a portion of customers in the EMEA region. The incident was classified as minor and lasted approximately 2.2 hours. The Contact Center teams investigated and resolved the delivery problem.

A portion of RingCentral Contact Center customers in the EMEA region experienced an inability to take inbound or make outbound calls during a 1.3-hour service disruption. The incident was classified as minor and affected the Contact Center service component. RingCentral teams investigated the issue and directed affected customers to contact customer care for assistance.

RingCentral Contact Center experienced an incident where calls were not being properly delivered to agents, affecting customers in both Americas and EMEA regions. The service disruption lasted approximately 2.1 hours and was classified as a minor incident. The issue has been resolved, restoring normal call routing functionality to Contact Center agents.

A portion of RingCentral Contact Center customers in the Americas region experienced stuck contact and agent sessions. The incident was classified as minor and lasted approximately 5 minutes. RingCentral's Contact Center teams investigated the issue, with affected customers advised to contact customer care for assistance.

RingCentral experienced potential messaging delays due to issues with a third-party provider, affecting inbound and outbound SMS services in the Americas region. The incident lasted 1.1 hours while operations teams monitored the situation. Customers experiencing delays were advised to contact Customer Care for assistance.