RingCentral Outage History

RingCentral experienced delayed SMS message delivery for a portion of customers due to an underlying carrier issue. Both inbound and outbound SMS services in the Americas region were affected for 1.8 hours. RingCentral Operations investigated and resolved the carrier-related problem.

RingCentral customers in Quebec, Canada experienced failures with inbound calls and fax services due to an underlying carrier issue. The incident affected the Americas region's inbound calling and fax components for 1.4 hours. RingCentral operations teams worked with the carrier to resolve the issue and directed affected customers to contact customer care.

RingCentral customers in Ontario, Canada experienced failures with inbound calls and faxes for 3.4 hours due to an underlying carrier issue. The incident affected the Americas region's inbound calling and fax services. RingCentral operations teams worked with the carrier to resolve the issue.

RingCentral experienced a minor service incident where some RingCX customers in the Americas region lost audio during calls. The operations team investigated and resolved the issue within 37 minutes. Affected customers were advised to contact customer care for assistance during the incident.

RingCentral Contact Center customers in the Americas region experienced a loss of audio during calls for 29 minutes. The issue was classified as minor and affected a portion of Contact Center users. RingCentral teams investigated and resolved the audio problem.

A portion of RingCX customers across Americas, EMEA, and APAC regions experienced login issues to the application during a 1.5-hour service incident. RingCentral Operations teams performed corrective actions to restore service and were monitoring for stability while awaiting user feedback.

A planned change at RingCentral caused some North American customers to experience registration drops and inability to make or receive calls on both inbound/outbound calling and deskphones. The operations team rolled back portions of the planned change after 31 minutes, restoring all services to normal functionality.

RingCentral experienced an outage where some customers could not send outbound faxes to toll-free numbers in the Americas region. The operations team identified the root cause and implemented a fix after 1.8 hours. Internal testing confirmed the issue was resolved, with continued monitoring for stability.

RingCentral Contact Center customers in the Americas experienced application latency and intermittent failures with call-handling features including transfers, holds, and accepting new calls for 3.9 hours. The RingCentral team implemented mitigation steps and continued monitoring to ensure stability. The incident was classified as minor severity and has been resolved.

RingCentral customers in several Ontario cities including Milton, Kitchener, Oakville, Hamilton, Burlington, Stoney Creek, Georgetown and London experienced failed inbound and outbound calls and faxes for 6.4 hours due to an underlying carrier issue. The incident initially affected only outbound services but later expanded to include inbound calling and faxing as well. The issue was resolved after RingCentral's operations team worked with the carrier to troubleshoot and fix the problem.