RingCentral Outage History

RingCentral customers in Barrie and Collingwood, Ontario experienced failing inbound calls and faxes for 1.8 hours due to an underlying carrier issue. The incident affected inbound calling and fax services in the Americas region. Operations teams worked with the carrier to resolve the issue.

RingCentral experienced delayed SMS message delivery for toll-free numbers to US and Canada destinations due to an underlying carrier issue. The incident affected both inbound and outbound SMS services across the Americas region for 39 minutes. RingCentral Operations worked with the carrier to investigate and restore normal service.

RingCentral Contact Center customers in the EMEA region experienced an issue where they were unable to accept incoming calls, resulting in call refusals. The incident affected call processing capabilities for a portion of Contact Center users over a 4.2-hour period. Operations teams implemented fixes and mitigation measures that stabilized call processing, with service returning to normal levels.

RingCentral customers in Saint-Lambert, Quebec experienced incoming call and fax failures for 2 hours due to an underlying carrier issue. The incident affected inbound calling and fax services in the Americas region. Operations teams worked with the carrier to resolve the issue.

RingCentral customers in Barrie, Beeton, and Collingwood, Ontario, Canada experienced fast busy signals on inbound calls and faxes due to an underlying carrier issue. The incident affected inbound calling and fax services across multiple regions and lasted 13.1 hours. RingCentral worked with their underlying carrier to resolve the connectivity problem.

RingCentral experienced SMS delivery delays affecting outbound messaging for customers in the Americas region. The issue impacted a portion of customers who experienced delays in their outbound SMS messages being delivered. Operations teams investigated and mitigated the problem after 3.9 hours, with active monitoring continuing afterward.

RingCentral customers in Ontario, Canada experienced inbound call and fax failures for 9 hours due to an underlying carrier issue. The incident affected inbound calling and fax services in the Americas region. RingCentral operations teams worked with the carrier to resolve the issue, which was confirmed fixed after the carrier completed their investigation and remediation.

A portion of RingCentral Contact Center customers in Europe experienced issues with chat functionality for 1.5 hours. The incident was classified as minor and affected the EMEA Contact Center components. RingCentral teams identified the root cause and implemented corrective actions to resolve the chat functionality problems.

RingCentral experienced delayed SMS messages for some customers in the Americas region due to an underlying carrier issue affecting both inbound and outbound SMS services. The carrier investigated and restored service after 40 minutes. RingCentral continued monitoring for additional issues following the resolution.

A portion of RingCentral Contact Center customers in the Americas region experienced login issues for 5.1 hours. The incident affected customers' ability to access the Contact Center platform. RingCentral teams identified and implemented a fix after an initial proposed solution failed, ultimately resolving the login problems and restoring successful access.