RingCentral Outage History

RingCentral experienced delayed SMS message delivery affecting both inbound and outbound messaging in the Americas region due to an underlying carrier issue. The incident lasted 12 minutes and was classified as minor. The carrier investigated and resolved the issue, with customers advised to contact support if they experienced delays.

RingCentral Contact Center customers in the Americas and EMEA regions experienced difficulties logging into the Agent application for 4.1 hours. The issue affected a portion of Contact Center users' ability to access their agent interface. RingCentral teams performed corrective actions to restore service and continued monitoring for stability.

RingCentral experienced a hardware issue in the APAC region that was discovered during planned maintenance, affecting services across APAC, EMEA, and other regions. The operations teams worked on restoring the hardware issue over a 12.2-hour period. The incident was classified as minor and was resolved after the restoration efforts were completed.

RingCentral experienced a 6.2-hour SMS service disruption affecting a portion of US customers, causing delays in both inbound and outbound text messages due to an underlying carrier issue. The operations team maintained contact with the carrier throughout the investigation to resolve the problem. Customers experiencing issues were advised to contact customer care for assistance.

RingCentral experienced an incident where some customers potentially faced delayed SMS messages across all regions (Americas, EMEA, and APAC) due to an underlying carrier issue. The incident affected both inbound and outbound SMS services globally for 15.8 hours. Operations teams ultimately determined that customers were not actually impacted by the carrier outage, and the incident was cancelled.

RingCentral customers in Ontario, Canada experienced inbound call and fax failures for 17.6 hours due to an underlying carrier issue. The incident affected inbound calling and fax services across the Americas region. The carrier identified the root cause and worked with their regional provider to implement a fix and restore service.

RingCentral experienced a 4-hour service incident where newly uploaded custom audio prompts in RingCX were not functioning properly, preventing callers from being routed to agents in the Americas region. The operations team identified the root cause and implemented corrective actions to restore service functionality. The issue has been resolved with ongoing monitoring for stability.

RingCentral experienced a minor service incident where customers with recently ported phone numbers were unable to receive inbound calls, affecting calling services in the Americas region. The operations team identified the root cause and implemented a fix to restore service. The incident lasted 2.4 hours and was fully resolved.

RingCentral Contact Center customers in the Americas experienced issues with calls for 5.1 hours due to connection problems between the platform and external servers. The investigation revealed that platform requests were not completing the expected connection handshake, with findings suggesting that traffic from the platform may have been blocked or filtered before reaching its destination. RingCentral teams investigated the external network conditions contributing to this connectivity issue.

RingCentral Contact Center customers in the Americas experienced inbound and outbound call failures for 2.6 hours due to a loss of connectivity between RingCentral's systems and a partner's network equipment at a specific site. The issue was resolved by rerouting calls through an alternate service location, with normal call routing confirmed after a monitoring period.