Shopify Outage History

Shopify experienced a 3-hour incident where combined listing products incorrectly displayed as "out of stock" on storefronts due to inventory listing errors. Standard product listings remained unaffected throughout the incident. The issue was resolved with a fix implemented at 19:19 UTC on March 19, restoring proper inventory display for combined products.

Shopify experienced degraded performance affecting some customers attempting to complete checkouts using Shop Pay Installments for 48 minutes. The issue impacted the checkout component, preventing some users from successfully processing payments through the installment option. A fix was implemented and deployed, fully resolving the checkout issues with no further impact observed.

Shopify experienced intermittent storefront search issues for 29 minutes, causing search results to fail loading and delayed search operations for some merchants and customers. The problem was identified and a fix was implemented at 19:30 UTC, fully resolving the search functionality issues.

Shopify experienced a major outage affecting multiple core systems including Admin, Checkout, Reports and Dashboards, Storefront, Support, and Point of Sale, with shopify.com and Shopify POS not working as expected. The incident impacted merchants' ability to access their admin panels and process transactions through POS systems. The issue was identified and resolved within 1.5 hours after implementing a fix and monitoring the results.

Shopify experienced a service disruption lasting 11.5 hours where merchants encountered 500 errors when accessing the Admin panel, processing checkouts, and loading storefronts. The issue was caused by an infrastructure provider disruption in the US central region. Service was restored after the infrastructure provider resolved the underlying problem and Shopify teams completed recovery operations.

Shopify's Sidekick AI assistant experienced errors for 2.4 hours, causing merchants to encounter error messages and getting stuck in processing loops when trying to use the feature in their admin panel. The issue also affected merchants' ability to access support documentation through the help centre's search feature. A fix was implemented that resolved both the Sidekick functionality and help centre access issues.

Shopify POS card readers experienced connection issues for 2 hours due to a change made by payment processing partner Stripe. The issue specifically impacted POS Terminal functionality, preventing card readers from connecting to the Shopify POS system. A fix was implemented by Stripe at 04:25 UTC, fully resolving the connection problems.

Shopify experienced degraded performance in their mobile notification services for 2.8 hours, causing delayed Shopify notifications to merchants and email login issues for the Shop App. The incident affected emails sent to merchants, Shop App emails to buyers, and Shopify mobile push notifications, while emails from merchants to buyers and transactional Shop App notifications continued working normally. A fix was implemented and resolved the issue, with monitoring confirming no further impact.