Shopify Outage History

Shopify experienced database-related issues that prevented merchants from accessing the Shopify admin and caused errors with the Dev Dashboard, with users reporting backend API errors. The incident lasted 2.3 hours and was caused by database problems that occurred between 12:50 UTC and 13:50 UTC. A fix was implemented at 13:50 UTC which resolved the access issues and API errors.

Shopify experienced delays and failures with Shopify Flow and webhooks for approximately 6.6 hours, affecting the Admin, API & Mobile, and Third party services components. The issue occurred between 14:46 UTC and 21:20 UTC, with a fix implemented at 20:33 UTC that fully resolved the problem.

Shopify experienced a 9.7-hour incident where Reports and Analytics were delayed in showing accurate figures for some stores, though no data was lost. The issue affected the Reports and Dashboards components from 14:01 UTC to 23:39 UTC on April 24th, 2026. A fix was implemented at 21:47 UTC which fully resolved the delayed reporting problem.

Shopify experienced an issue where some merchants could not see fulfilled line item cards in their Admin, POS, and other apps that rely on order details information. The underlying fulfillments and customer ordering functionality remained unaffected throughout the incident. The issue was resolved after 2.9 hours with a fix implemented that restored visibility of fulfilled item cards.

Shopify POS embedded apps experienced loading issues for 6.2 hours, causing users to see blank pages when attempting to access these apps. The Point of Sale system was affected, but checkout functionality remained operational throughout the incident. The issue was identified and resolved with no further impact observed after the monitoring period ended.

Some Shopify customers experienced loading issues with the Shop app, affecting both the shop.app website and Shop mobile app for 1.3 hours. Shop Pay remained unaffected during the outage. The issue was identified and resolved, with monitoring confirming no further impact.

Shopify experienced elevated checkout errors specifically affecting Shopify Payments Portugal for 34 minutes, impacting some shops between 00:14 - 02:08 UTC on March 22, 2026. Customers encountered error messages when attempting to complete their purchases during this period. The issue was resolved and monitoring confirmed no further impact was observed.

Shopify's Help Center and live chat support experienced intermittent unavailability for 53 minutes due to a technical issue, with Sidekick also affected when fetching Help Center documents. The outage impacted Shopify's primary support channels, requiring users to contact support through alternative methods. A fix was implemented and the issue was fully resolved with no further impact observed.

Shopify experienced a service disruption where some merchant storefronts displayed 500 errors, preventing customers from accessing affected online stores. The issue lasted approximately 1.3 hours, occurring between 9:48-11:58 UTC on March 20, 2026. Shopify resolved the problem and completed monitoring to ensure no further impact occurred.

Shopify experienced a major incident where merchants encountered "Unexpected Application Error! Unknown error" messages when trying to access the Point of Sale (POS) channel within their admin interface. The issue affected the Admin component and prevented merchants from accessing POS functionality for approximately 1.7 hours. Shopify identified the root cause and implemented a fix that fully resolved the problem, with no further impact observed after the monitoring period ended.