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Stonly Outage History

Every past Stonly outage tracked by IsDown, with detection times, duration, and resolution details.

There were 55 Stonly outages since September 2021. The 22 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Major May 4, 2026

May 2026: Intermittent platform outages

Detected May 4, 2026 10:50 AM EDT · Resolved May 4, 2026 12:33 PM EDT · Duration about 2 hours

Stonly experienced intermittent platform outages that affected customer knowledge bases for 1.7 hours. The company investigated the issue, implemented a fix, and monitored the results before confirming full resolution.

Minor April 30, 2026

April 2026: Performance degradation on KBs and Guides

Detected Apr 30, 2026 9:28 AM EDT · Resolved Apr 30, 2026 10:20 AM EDT · Duration about 1 hour

Stonly experienced performance degradation affecting customer knowledge bases and guides for 52 minutes. The issue was identified and a fix was implemented while monitoring the results. The incident has been fully resolved.

Major March 30, 2026

March 2026: Problem with the Guide publish functionality

Detected Mar 30, 2026 8:32 AM EDT · Resolved Mar 30, 2026 8:44 AM EDT · Duration 12 minutes

Stonly experienced a major incident affecting the Guide publish functionality in the Stonly Editor, preventing users from publishing guides. The issue was identified and a fix was implemented within 12 minutes. The incident was resolved after monitoring confirmed the fix was successful.