Vertex Outage History

Vertex Smart Categorization experienced performance degradation that resulted in service interruptions for some customers over a 40-minute period. The issue was identified and a fix was implemented to restore normal service. The incident was fully resolved without any reported lasting impact.

Vertex Payroll Tax Q Series On-Demand experienced performance degradation that resulted in service interruptions for some customers. The incident affected the Vertex On-Demand environment and lasted approximately 1.1 hours. The issue was actively investigated and resolved.

Vertex Cloud experienced a service disruption where some customers were unable to receive tax calculations from the platform's Calc service. The Production Support team investigated and resolved the issue after 1.1 hours of downtime.

TokenGuard functionality experienced degradation that impacted Vertex products and services, specifically affecting the Calc component. The issue was identified, a fix was implemented, and the incident was resolved within 21 minutes.

Vertex Indirect Tax Cloud experienced a functionality degradation affecting the Returns application, causing service interruptions for some customers. The incident lasted approximately 35 days before being resolved. The issue was actively investigated and troubleshooted throughout the duration until full resolution was achieved.

Vertex Cloud Indirect Tax Returns experienced performance degradation that resulted in service interruptions for some customers over a 3.9-hour period. The issue affected the Vertex Cloud Returns environment, causing slowdowns and potential service disruptions. The problem was identified, a fix was implemented and monitored, and the incident was fully resolved.

Vertex Cloud Indirect Tax experienced a degradation affecting the Portal application's functionality for 1.4 hours. The Production Support team identified the issue and developed a resolution that was successfully deployed. The incident has been fully resolved.

The Vertex Certificate Center experienced delays with bulk upload functionality for 3.4 hours, affecting some customers' ability to efficiently upload certificates in bulk. Vertex's Production Support team identified and implemented a fix to resolve the performance issues. All Certificate Center services were fully restored to expected performance levels.