Cloudways Status

Resolved LiveChat Inaccessible

We are observing issues with logging into LiveChat application. The issue is being investigated. Please stay tuned for further updates on this incident.

Resolved Issue with Off-site Backup Creation

We are facing some issues with Backup creation in our off-site S3 Bucket. Due to this issue some of the our customers may face issues in Backup creation. Our Engineering team is coordinating with AWS support and hope to resolve it very soon. We sincerely apologize for any inconvenience caused in this regard.

Resolved Vultr Silicon Valley Network Maintenance - 2021-05-06

Event Type: Network Maintenance Vultr cloud provider is performing system changes in the Silicon Valley location during the following scheduled maintenance window. Start Time: 2021-05-06 10:00:00 UTC End Time: 2021-05-06 14:00:00 UTC Any inconvenience that might be caused is deeply regretted.

Resolved Vultr Dallas Emergency Maintenance

Event Type: Network Emergency Vultr is performing system changes in the Dallas location during the following emergency maintenance window. Start Time: 2021-05-06 08:00:00 UTC End Time: 2021-05-06 12:00:00 UTC Their engineers make every effort to minimize system impact; however, Dallas instances may be unreachable for some, or all, of the emergency maintenance window as they perform network, firmware, or host upgrades.

Resolved Vultr Seattle Emergency Maintenance

Event Type: Network Emergency Vultr is performing system changes in the Seattle location during the following emergency maintenance window. Start Time: 2021-05-05 10:00:00 UTC End Time: 2021-05-05 14:00:00 UTC Their engineers make every effort to minimize system impact; however, Seattle instances may be unreachable for some, or all, of the emergency maintenance window as they perform network, firmware, or host upgrades.

Resolved Vultr Silicon Valley Scheduled Maintenance - 2021-04-27

Event Type: Network Upgrade Vultr cloud provider is performing system changes in the Silicon Valley location during the following scheduled maintenance window. Start Time: 2021-04-27 10:00:00 UTC End Time: 2021-04-27 14:00:00 UTC Any inconvenience that might be caused is deeply regretted.

Resolved DigitalOcean London | Hypervisor maintenance

One of our Cloud Provider DigitalOcean is currently undergoing maintenance for a hypervisor in the London region. Our Engineering team is working closely with DigitalOcean's team to resolve this issue as soon as possible. Inconvenience is highly regretted in this case.

Resolved support.cloudways.com | Outage

Our engineering team has observed an issue on our knowledge-base page i.e. https://support.cloudways.com/. Our team is working to resolve on urgent basis. During this time, users may experience some issues in accessing the knowledge-base page only. We sincerely apologize for any inconvenience caused in this regard.

Resolved Digital Ocean - Stuck on Upscale

It has been observed that DO servers are getting stuck during the upscale process. Our team is investigating the issue. We will update as soon as we have more information. Inconvenience is highly regretted in this case.

Resolved Vultr - New Jersey | Partial Outage

One of our Cloud Providers Vultr are currently experiencing a partial outage in their New Jersey location. Our Engineering team is working closely with Vultr's team to resolve this issue asap. Inconvenience is highly regretted in this case.