Resolved Failure to create beneficiaries
We are seeing an increased number of failures on beneficiary creation and are currently investigating with our validation partner. Apologies for any inconvenience this may be causing.
Resolved Issues Creating Conversions
We are seeing a high number of failed requests when attempting to book conversions on the platform. Our provider is urgently investigating and we will update you with progress as soon as we can. Apologies for any inconvenience this is causing.
Resolved DEMO direct-demo.currencycloud.com unavailable
We are investigating an issue with https://direct-demo.currencycloud.com/ This is only impacted the web url, API is unaffected This is DEMO only
Resolved Delays processing GBP payments originating overseas
Our local GBP provider is experiencing issues processing GBP payments originating overseas and they are working urgently to fix. Customers will see any impacted payments showing as SUBMITTED.
Resolved Unable to send customer notification emails
We are investigating an issue with sending customer notification emails, we have reached out to our email provider to understand the impact its having.
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