Resolved Delay in local AUD Payments
We are currently working on an issue with our local APAC payment provider, that is preventing us from submitting payments. No payments have missed cutoff and we are working closely with them to resolve the issue.
Resolved DIRECT and API authenticate issues - Outage
We are currently investigating an issue with /authenticate/api This will impact some customers authenticating on DIRECT and via the API Teams are working to restore the services as quickly as possible
Resolved Delay in releasing payments
We are investigating an issue with releasing payments. The issue looks to be impacting all transfer channels All tech teams are investigating as a matter of urgency
Resolved Delay in funding via SWIFT into CurrencyCloud settlement account
We are investigating an issue with funding into our CurrencyCloud settlement account This does not impact funding via Spark virtual accounts
Resolved TRY Availability
Due to events in Turkey over the weekend we have been informed by our FX provider that the market for Turkish Lira is currently volatile. Until the market settles liquidity for TRY will be limited, with only pricing for the Spot value date currently available. We will provide further updates on TRY forwards as we receive it.
Resolved Intermittent errors when booking non APAC currency conversions
We are currently investigating an issue with our FX provider, that is causing some trade requests to time out and error Impact: Conversion Rate Could Not Be Retrieved on DIRECT and rate_could_not_be_retrieved on API This does not impact APAC currencies
Resolved Registrations terms and conditions currently page unavailable
We are experiencing an issue with the terms and conditions page /registrations/ib-uk-terms We are working to resolve the issue as soon as possible
Resolved Notifications not being sent to customers
We are investigating an issue with notifications being delayed
Resolved Payment Delays
We are currently investigating an issue releasing a minority of payments that were created over the last 4 days, with a value date of today.
Resolved Delays with local GBP collections
We have identified the issue and a fix is underway, resolution is expected within the hour.