Is Deskpro Down?

Deskpro status is operational

Are you having problems?

Users are not reporting problems in Deskpro

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Deskpro problems reported by users

This chart provides user-reported problems for Deskpro in the last 12 hours. It's a collection of user reports from different sources.

Latest Deskpro Outages

We continuously monitor the official Deskpro status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Deskpro outages and possible affected you.

0 Outages in the last 7 days
1 Outages in the last 30 days
17 Days since last incident

Minor Resolved · 17 days ago · lasted 18 minutes

SSL errors on some custom domains

We are aware of SSL errors on some cloud accounts using custom domain names. The issue has been identified and we are working on a fix.

Minor Resolved · about 2 months ago · lasted about 1 hour

Connectivity issues affecting some customers due to AWS internet connectivity

We are investigating reports of connectivity issues in the US region. Update: It appears that Amazon Web Services (AWS) is experiencing issues. We are working to figure out how we can work around these issues.

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Minor Resolved · 3 months ago · lasted about 17 hours

Agent interface failing to load for some users

We are investigating reports of the agent interface (/app) failing to load for some users due to static assets failing to load from our CDN.

Minor Resolved · 3 months ago · lasted about 15 hours

Issues using the Deskpro Interface

We are aware of some customers having issues logging in or loading various parts of the interface. This is due to a problem with our network provider Cloudflare: https://www.cloudflarestatus.com/incidents/kdpqngcbbn25 We are currently monitoring the situation alongside Cloudflare who is already working on a fix.

Minor Resolved · about 2 years ago · lasted over 1 year

Connectivity Issues

We have seen new connectivity issues affecting EU cloud and continue to investigate.

Minor Resolved · about 2 years ago · lasted over 1 year

Connectivity Issues

We are investigating connectivity issues affecting our EU datacentre

Minor Resolved · over 2 years ago · lasted over 1 year

Delayed Outgoing Email

We are investigating delayed outgoing email.

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Frequently Asked Questions

Is Deskpro down right now? What is Deskpro current status?
Deskpro seems to be up and running. We've updated the status less than a minute ago.
Was Deskpro down today?
Deskpro is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Deskpro, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check on the top of the page if there are any reported problems by other users.
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