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Resolved Performance Issues: Square for Restaurants & Square for Retail
We are currently investigating reports of issues related to creating Device Codes within Square for Restaurants & Square for Retail. Sellers may encounter error message when attempting to create a device code from the Online Dashboard. Our Engineers are aware and actively investigating. We will be back with an update shortly.
Resolved Performance Issues: 2-Factor Authentication via SMS
We're currently fielding reports of 2-Factor Authorization codes not sending via SMS. Impacted services include POS logins related to SMS codes, Buyer Profile logins, Loyalty, and Appointment notifications. Thanks for your patience while we work towards a fix.
Resolved Performance Issues: 2-Factor Authentication via SMS?
We're currently fielding reports of 2-Factor Authorization codes not sending via SMS. Impacted services include POS logins, Buyer Profile logins, Loyalty, and Appointment notifications. Thanks for your patience while we work towards a fix.
Resolved Performance Issues: Point of Sale and Dashboard
We're fielding reports of the Dashboard and Point of Sale being down stating server issues. We're currently working with engineering to resolve this as soon as possible. We'll be back to update here once we know more.
Resolved Performance Issues: Square Capital Dashboard Access
We’ve identified an error that may be preventing sellers from accessing the Square Capital section of the Dashboard when using a mobile device. If you’d like to access your Square Capital information, please do so on a computer using the browser Google Chrome. Thank you for your patience while our Engineers work quickly to implement a fix.
Resolved Black Screen Showing On Square Register
We're actively investigating reports of some sellers getting a black screen on their Square Register, then showing a different business after doing a restart. Also, some invoices were sending under the incorrect business name. Thank you for your patience while our engineers work on a permanent fix!
Resolved Performance Issues: Point of Sale and Retail App
We’ve received multiple reports from sellers that they are unable to open the Square Point of Sale or Square for Retail app. If impacted by this issue, you may notice that the app looks like it’s loading but will not advance to the checkout screen. Our Engineers are working quickly to investigate this issue and implement a fix. We’ll be back with an update shortly.
Resolved Performance Issues: Square Card Balance
We’re investigating issues causing Square Card balances to be delayed. Our engineering team is currently working to determine the root cause. We'll be back with more updates as soon as possible.
Resolved Delayed Emails
We are investigating reports of delayed emails for some seller services. This includes emails involving Invoices and eGift Cards, but may affect more products as our investigation continues. Thank you for your patience while we work toward a resolution!
Resolved Square Online Dashboard performance issues
Our Engineers are currently investigating an issue impacting the Square Online dashboard and are working to get things back to normal as quickly as possible. We'll be back with an update here shortly.
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