Easily monitor Square and the status of all your services
No more surprises. Monitor all of the services your company relies on from a single location. Get alerts when there's something wrong, and respond more quickly to outages.
Square Latest Stats, Incidents, and Reports
- 0
- Incidents in the last 7 days
- 7
- Incidents in the last 30 days
- Reports in the last 12 hours
- 12
- days since last incident
Resolved Minor Performance Issues: Seller Community Login
We’ve identified an issue that may be impacting your ability to log into the Seller Community. Our Engineering Team is actively looking to the issue, and we will provide further updates as more information becomes available. We know how important it is that you get the help you need as quickly as possible. Please visit squareup.com/help for access to our help articles and email support, or contact us through our social channels. If you need to call in and happen to experience a long hold time, we recommend requesting a callback. You won't lose your place in line. Thank you for your patience.
Resolved Minor Performance Issues: Transactions
We're currently investigating an issue where some sellers are not seeing transactions appear in the transaction history on our Point of Sale apps, Square Dashboard and KDS for restaurants. Our engineering team are working on resolving the issue and we'll provide further updates as soon as we're able to. Thanks for your patience in the meantime.
Resolved Minor Performance Issues: Card Acceptance
We are receiving reports of higher declines in Visa and MasterCard payments. While our team investigates, we have seen success when retrying payments. We’ll be back to update as soon as we can once we receive more information.
Resolved Minor Performance Issues: Pooled Tips and Commissions
We're currently seeing a delay of approx. 8 hours for pooled tips to appear on timecards and commissions to appear for team members. Please note that Square has successfully captured this information, and it will appear correctly after the delay or once our team has implemented a fix for the issue. Thanks for your patience as we work to resolve this issue.
Resolved Minor Degraded Performance: Square Online On Demand Delivery
We are receiving confirmed reports of incorrect delivery times on On Demand Delivery. We are working closely with our Engineering teams to determine a cause and deploy a fix. We will be back soon with another update.
Square Components Status
Your team on top of the problems
There will be no more frantic searching for the source of the problem.
All of your service statuses in one location
In one place, you can check the status of all your services. No more going to each of the status pages and managing them individually.
Notifications of incidents in real time
We monitor 24 hours a day, 7 days a week and will notify you if there is an incident. No more wasting time trying to figure out why something isn't working.
Notifications in your favorite channel
You can easily get notifications in your email, Slack, or Discord.
Keep track of scheduled maintenance
Keep track of scheduled maintenance. Never again be caught off guard by unexpected maintenance from your services. A feed of the next scheduled maintenances is available.
Set the notification level for each service
Configure which notifications you want to receive from each service. You can choose to receive notifications for all incidents, only critical incidents, or just display them on the dashboard.
Integrate with your current workflows
Using Zapier or Webhooks, you can easily integrate notifications into your processes.
Receive a Weekly Digest
Every Monday, you'll receive a weekly summary of what happened the previous week as well as the maintenance schedule for the following week.
Only receive notifications for specific components
Filter notifications by service components. You can opt to receive notifications only when a specific component is affected.
Start monitoring
all your essential services
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Step 1 Create an account
Start with a trial account that will allow you to try and monitor up to 30 services for 14 days.
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Step 2 Select your services
There are 1618 services to choose from, and we're adding more every week.
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Step 3 Set up notifications
You can get notifications by email, Slack, and Discord. You can also use Zapier or Webhooks to build your workflows.
Frequently Asked Questions
- Is Square down today?
- Square seems to be up and running. We've updated the status 10 minutes ago.
- I'm having issues with Square, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- How can I be notified when Square is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when Square has issues.
- Why use IsDown?
- We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
- What happens when I create an account?
- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
- How can I pay for a subscription?
- You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
- Can I get a refund?
- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- We are missing some important service?
- Contact us, and we'll add it ASAP.
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