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Square Latest Stats, Incidents, and Reports

0
Incidents in the last 7 days
7
Incidents in the last 30 days
Reports in the last 12 hours
12
days since last incident

Resolved Minor Performance Issues: Seller Community Login

We’ve identified an issue that may be impacting your ability to log into the Seller Community. Our Engineering Team is actively looking to the issue, and we will provide further updates as more information becomes available. We know how important it is that you get the help you need as quickly as possible. Please visit squareup.com/help for access to our help articles and email support, or contact us through our social channels. If you need to call in and happen to experience a long hold time, we recommend requesting a callback. You won't lose your place in line. Thank you for your patience.

11 days ago

Resolved Minor Performance Issues: Transactions

We're currently investigating an issue where some sellers are not seeing transactions appear in the transaction history on our Point of Sale apps, Square Dashboard and KDS for restaurants. Our engineering team are working on resolving the issue and we'll provide further updates as soon as we're able to. Thanks for your patience in the meantime.

13 days ago

Resolved Minor Performance Issues: Card Acceptance

We are receiving reports of higher declines in Visa and MasterCard payments. While our team investigates, we have seen success when retrying payments. We’ll be back to update as soon as we can once we receive more information.

20 days ago

Resolved Minor Performance Issues: Pooled Tips and Commissions

We're currently seeing a delay of approx. 8 hours for pooled tips to appear on timecards and commissions to appear for team members. Please note that Square has successfully captured this information, and it will appear correctly after the delay or once our team has implemented a fix for the issue. Thanks for your patience as we work to resolve this issue.

25 days ago

Resolved Minor Degraded Performance: Square Online On Demand Delivery

We are receiving confirmed reports of incorrect delivery times on On Demand Delivery. We are working closely with our Engineering teams to determine a cause and deploy a fix. We will be back soon with another update.

25 days ago

Square Components Status

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Filter notifications by service components. You can opt to receive notifications only when a specific component is affected.

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Frequently Asked Questions

Is Square down today?
Square seems to be up and running. We've updated the status 10 minutes ago.
I'm having issues with Square, but the status is OK. What's going on?
There are a few things you can try:
How can I be notified when Square is having issues?
You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when Square has issues.
Why use IsDown?
We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
What happens when I create an account?
You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
How can I pay for a subscription?
You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
Can I get a refund?
We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
We are missing some important service?
Contact us, and we'll add it ASAP.

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