Check if Matterport is down, official outages, user-reported issues, and outages map.
Matterport is working normally
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Matterport status data.
IsDown has tracked 54 incidents since started monitoring Matterport status in March 2023. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.
Date | Incident | Duration |
---|---|---|
Sep 26, 2025
09:49 AM EDT
|
Minor
Date: Oct 2, 2025
Time: 12am ET - 1am ET
Impacted services: Workshop
We will be undergoing a ...
|
about 1 hour |
May 01, 2025
07:44 AM EDT
|
Minor
We are currently experiencing an outage in our Telephone System which is affecting incoming calls...
|
about 1 hour |
Apr 30, 2025
10:12 AM EDT
|
Minor
We have become aware of a display issue with invoices. We are looking into it with urgency and wi...
|
about 2 hours |
Sep 17, 2024
04:23 PM EDT
|
Minor
Currently we are investigating and triaging a system degradation affecting model showcase loading...
|
about 3 hours |
Sep 09, 2024
11:54 PM EDT
|
Minor
We are currently experiencing issues with a third-party CDN provider that is affecting the abilit...
|
about 1 hour |
Sep 04, 2024
03:09 PM EDT
|
Minor
We have been notified of a performance issue with billing related features, due to a degraded per...
|
about 5 hours |
Aug 27, 2024
02:01 PM EDT
|
Minor
Currently we are investigating and triaging a system degradation affecting model processing, show...
|
about 2 hours |
Jan 31, 2024
10:28 AM EST
|
Minor
Matterport platform engineers have identified and are working to resolve an issue related to Show...
|
about 2 hours |
Jan 31, 2024
10:10 AM EST
|
Not Confirmed by Matterport
Possible Outage Indicated by User Reports
|
43 minutes |
Mar 01, 2023
05:53 PM EST
|
Minor
Cloud e-mails may be delayed for notifications around orders, collaborator invitations, model pro...
|
1 day |
brant - cant move past the cloud flare screen when trying to sign up for free with a new account. tried this serveral different ways this has to be an issue with cloudflare or matterport itself.
Nicky - Zillow 3D tours keep saying “Oops not available!” Please fix, (time of problem 8:39pm ).
Michael - https://my.matterport.com does not resolve..
Brian - Pages not loading. Extremely slow .
RB - Can't login page broken when clicking my account.
Bryan - I can't log into my dashboard it keeps taking me.
deena - materport link not workin.
GG - Can't login, website won't load.
Katie - Unable to log in to my.matterport.com.
Jennifer - Can't log into Matterport..
Lauritz - All Spaces and Backend down.
Brian - Server issue.
Eric - My Matterport spaces are not loading.
Max - Timeout when connecting to Matterport OAuth endpoint.
annie - the matterports for several of my projects will not open.
Ian - login page is showing blank when trying to access the website.
James - Tours down and matterport web host unavailable.
IsDown aggregates scheduled maintenances for Matterport. Currently, there are 1 more maintenances scheduled.
Scheduled for October 23, 2025 at 12:00 AM EDT · until 01:00 AM EDT
We will be undergoing scheduled maintenance during this time.
Component | Status |
---|---|
3D Showcase | OK |
Workshop | OK |
Cloud | OK |
Shopping Cart | OK |
Space Processing | OK |
Space Statistics | OK |
API | OK |
Capture App | OK |
Add ons | OK |
Embed SDK | OK |
SDK Bundle | OK |
Discover | OK |
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3D capture and spatial data platform that offers tools for creating, modifying, and sharing digital twins of physical spaces.
Monitoring Matterport since March 2023
Tracking 12 Matterport services and regions
3 incidents in 2025
Matterport isn't down. You can check Matterport status and incident details on the top of the page. IsDown continuously monitors Matterport official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Matterport is currently operational. You can check Matterport status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Matterport being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Matterport official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Matterport last outage was on September 26, 2025 with the title "Workshop Maintenance Notice"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Matterport and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Matterport is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Matterport's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
Compared to Matterport's official status page IsDown offers way more control and visibility over what's going on.
We aggregate the status of all the services you've dependent on. Have a clear view of all your dependencies and their status.
We send you an alert whenever we detect a new incident from official sources or crowdsourced reports. You will be the first to know when there is an issue with your dependencies.
Aggregate all the status information in one status page (public or private). You can also send the information and alerts to your team's tools, such as Slack, Datadog, Microsoft Teams, PagerDuty, and more.
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