What is ShopKeep current status?

ShopKeep is currently operational. You can check ShopKeep status and current incidents and outages on the top of the page. The status is updated in almost real-time, and you can see the issues affecting customers.

How to monitor or check ShopKeep status?

You can use IsDown service or go to ShopKeep official status page. Some accounts also use Twitter to communicate the status.

How can I be notified when ShopKeep is having issues or undergoing maintenance?

You can create an account in IsDown and monitor multiple services or subscribe for updates on the official status page. IsDown will send you a notification in real-time when ShopKeep has issues. ShopKeep official status page might also offer notification options such as email, SMS, or Slack.

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Is ShopKeep Down? Check current status

Q: Is ShopKeep down today?

ShopKeep had 1 known outages in the last 24 hours. IsDown continuously monitors the ShopKeep status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest ShopKeep outages, issues and problems' at the top of the page.

Check if ShopKeep is down, official outages, user-reported issues, and outages map.

Current ShopKeep status

ShopKeep is working normally

Updated from ShopKeep official status page a few minutes ago

ShopKeep service health. Issues reported in the last 24 hours

Working Normally

Possible Incident

Confirmed Outage

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more ShopKeep status data.

View ShopKeep Outage Reports Map

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ShopKeep recent outages and downtime history

IsDown has tracked 110 incidents since started monitoring ShopKeep status in April 2020. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.

Date	Incident	Duration
Oct 20, 2025 04:33 PM +03	Minor BackOffice - ShopKeep Some ShopKeep users are reporting experiencing issues with syncing transaction data to the S-Seri...	about 7 hours
Aug 21, 2025 09:12 PM +03	Minor Lightspeed Retail S-Series - Degraded Performance Investigating - We are currently investigating an elevated number of errors affecting merchants u...	about 2 hours
Jul 02, 2025 08:29 PM +03	Minor BackOffice - ShopKeep Some ShopKeep users are reporting experiencing issues with syncing transaction data to the S-Seri...	about 1 hour
Jun 30, 2025 07:59 PM +03	Major IPP320/IPP350 Credit Card Processing Some Lightspeed S-Series accounts using the Ingenico ICMP, IPP320, and IPP350 are reporting an in...	10 days
Jun 18, 2025 09:59 PM +03	Minor Lightspeed Retail (S-Series) We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated...	about 1 hour
Apr 29, 2025 10:59 PM +03	Minor BackOffice Sync Service - ShopKeep Some ShopKeep users are reporting experiencing issues with syncing transaction data to the S-Seri...	about 1 hour
Oct 26, 2023 07:06 PM +03	Major iOS 17.1 Crash Behavior- DO NOT UPDATE IOS TO 17.1 iOS 17.1 is experiencing crash behavior. Please DO NOT update your iPad's iOS to 17.1. We are wor...	about 8 hours
Oct 06, 2023 01:21 AM +03	Major Partial Outage - Clover Mini Generation 1/2 NFC Payments Merchants processing using a Generation 1 or 2 Clover Mini may find themselves unable to complete...	12 days
Jul 07, 2023 12:58 AM +03	Minor Ecommerce Item Sync - Degraded Performance We have identified an issue with the item sync between Backoffice and eCommerce. The sync is dela...	1 day
Jul 01, 2023 05:45 AM +03	Minor Ecommerce Item Sync - Degraded Performance We have identified an issue with the item sync between Backoffice and eCommerce. The sync is dela...	about 3 hours

Looking to track ShopKeep outages?

Monitor external dependencies in one status page
Track status changes in real-time
Keep your team or customers informed
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ShopKeep reported issues and comments

2 months ago

Doreen - Receiving “An unknown error has occurred. Please try again.”.
3 months ago

Judith - Our Shopkeep system is down. It has been going in and out all afternoon..
4 months ago

Mary - Cc processor not working. .
4 months ago

Maria - Corrupt Data Message, now creait card machine won't connect to Shopkeep. Their customer service via chat and phone has been umavailable for HOURS,.
4 months ago

Olga - Card reader would not connect to ipad.
11 months ago

Scott - Credit cards won’t process.

Credit Cards
11 months ago

Sylvia - we can't run any payments right now.
about 1 year ago

Matt - I can’t process credit card payments. It says it can’t talk to the portal or gateway..

Payment Processing

ShopKeep components or services current status

Component	Status
Payment Processing	OK
BackOffice	OK
ShopKeep.com	OK
Support	OK
Integrations	OK

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Point of sale system that supports payment processing, integrates with QuickBooks, BigCommerce, MailChimp, offers gift card services, and features ShopKeep E-Commerce solutions.

Monitoring ShopKeep since April 2020

Tracking 14 ShopKeep services and regions

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6 incidents in 2025

Frequently Asked Questions

Is ShopKeep down today?

ShopKeep isn't down. You can check ShopKeep status and incident details on the top of the page. IsDown continuously monitors ShopKeep official status page every few minutes. In the last 24 hours, there were 1 outages reported.

What is the current ShopKeep status?

ShopKeep is currently operational. You can check ShopKeep status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a ShopKeep outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is ShopKeep down today or just slow?

Currently there's no report of ShopKeep being slow. Check on the top of the page if there are any reported problems by other users.

How are ShopKeep outages detected?

IsDown monitors the ShopKeep official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is ShopKeep having an outage right now?

ShopKeep last outage was on October 20, 2025 with the title "BackOffice - ShopKeep"

How to check if ShopKeep is down?

Subscribe (if possible) to updates on the official status page.
Create an account in IsDown. Start monitoring ShopKeep and get alerts in real-time when ShopKeep has outages.

Why use IsDown to monitor ShopKeep instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor ShopKeep and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring ShopKeep?

IsDown and DownDetector help users determine if ShopKeep is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about ShopKeep's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.