Box Outage History

Box experienced a critical incident affecting folders, collections, Box AI, and Hubs for 1.8 hours, causing customers to see loading errors and preventing access to these core features. Users reported being unable to access folders and failed collection loading during the outage. The Box team identified the root cause and implemented remediation steps, with the incident fully resolved after monitoring confirmed service restoration.

Box experienced a major incident where search by metadata functionality in the Web Application failed to return results for users. The issue lasted 1.6 hours before the team identified the root cause, implemented a fix, and restored full search functionality. Search services were completely resolved after monitoring confirmed the remediation was successful.

Box Sign experienced a critical service disruption that lasted 4.1 hours, preventing users from accessing signature functionality. The engineering team identified the root cause and implemented remediation steps. Box Sign services were fully restored and the incident was resolved.

Box experienced a major incident affecting the Admin Console dashboard for 2.4 hours, causing users to experience slowness when attempting to access administrative functionality. The Box team identified the underlying cause and implemented remediation steps to restore service. The Admin Console has been fully restored to normal functionality.

Box Shuttle experienced a critical service disruption that lasted 11.2 hours, preventing users from accessing the file transfer service. The Box team identified the root cause and implemented remediation steps to restore functionality. The service was fully restored and is now operating normally.

Box experienced a major incident affecting login/SSO, file preview, and shared links, where customers encountered white or blank pages when accessing subfolders and shared links. The issue impacted core functionality including user authentication and file sharing capabilities. The incident was resolved after 1.6 hours once the engineering team identified the root cause and implemented a fix.

Box experienced a login service incident where customers encountered errors or delays when attempting to log in to their accounts. The issue affected the Login/SSO component and lasted 44 minutes before being resolved. The team identified the root cause, implemented a fix, and monitored the service until full stability was restored.

Box experienced a major incident where FTP and SFTP login services were affected by increased 530 Captcha errors, preventing users from accessing these file transfer services. The incident lasted 3.9 hours before a fix was implemented and service was restored to full functionality.

Box experienced a critical issue with their API that affected the Content API component for 46 minutes. The team identified the underlying cause and implemented remediation steps to restore functionality. The incident was resolved with Box API returning to full operational status.