Candid Health Outage History

Candid Health experienced a 4.1-hour outage affecting their Reports page, Candid Data Share, and exports API endpoint due to an issue with their third-party analytics provider. The outage prevented users from accessing data exports and in-app reporting functionality. The service was fully restored after the third-party provider issue was resolved, with all data services returning to normal operation.

Candid Health experienced a data synchronization issue where Data Share tables failed to sync through Fivetran's Snowflake Connector, affecting the Exports component. The incident lasted 17.5 hours while teams investigated the problem with assistance from Fivetran. The issue was successfully resolved after the collaborative troubleshooting effort.

Candid Health experienced failures in their rules engine that prevented claims from progressing beyond "Coded" status, affecting the claim submission process. The issue caused claims to get stuck in processing rather than flowing through the normal submission workflow. The problem was resolved after 1.2 hours by fixing the rules engine and re-submitting all affected claims.

Candid Health experienced a 17.9-hour incident where errors in the ERA processing pipeline caused significant delays in posting financials to claims. The team identified the root cause, implemented a forward fix, and successfully processed all previously affected claims. Normal processing times have been restored.

Candid Health experienced issues with Stripe POS payments that caused error messages to appear for users in the app. The incident affected the app's payment functionality for 7.6 hours. The issue was resolved after implementing a fix and monitoring the results.

Candid Health experienced claim submission delays for 7.7 hours due to system errors that prevented normal claim processing. The issue affected the Claim Submission component, causing delays in healthcare claim submissions to payers. The problem was resolved by implementing a fix and automatically re-submitting all affected claims with their original configurations.