Candid Health Outage History

Candid Health experienced an issue where users were unable to add notes to patients and update tags within the app. The problem affected the main application functionality for 3.5 hours. The incident was resolved after implementing a fix that required users to perform a hard refresh to access the updated version of the app.

Candid Health experienced intermittent app performance degradation and slowness over 146.5 hours, caused by cloud provider maintenance that occurred over the weekend. The Candid Health app was affected, with users experiencing slow performance and errors that required page reloads or retrying actions. The issue was resolved through scheduled maintenance and system upgrades performed on May 10th, after which application performance returned to normal.

Candid Health experienced intermittent app performance degradation that caused slowness for users over 4.4 hours. The incident affected the main application and was resolved after investigation into the performance issues.

The Candid Health app experienced higher-than-normal error rates causing pages to fail loading and actions to display errors. The incident affected the main app functionality for 1.1 hours. The issue was identified and resolved with a fix implementation.

Candid Health experienced an incident where users were unable to save changes to eligibility and benefits coverage within the app. The issue affected the main application functionality for 2.4 hours. The problem was identified and subsequently resolved, restoring normal save functionality for eligibility and benefits coverage updates.

Candid Health experienced a 4.1-hour outage affecting their Reports page, Candid Data Share, and exports API endpoint due to an issue with their third-party analytics provider. The outage prevented users from accessing data exports and in-app reporting functionality. The service was fully restored after the third-party provider issue was resolved, with all data services returning to normal operation.

Candid Health experienced a data synchronization issue where Data Share tables failed to sync through Fivetran's Snowflake Connector, affecting the Exports component. The incident lasted 17.5 hours while teams investigated the problem with assistance from Fivetran. The issue was successfully resolved after the collaborative troubleshooting effort.

Candid Health experienced failures in their rules engine that prevented claims from progressing beyond "Coded" status, affecting the claim submission process. The issue caused claims to get stuck in processing rather than flowing through the normal submission workflow. The problem was resolved after 1.2 hours by fixing the rules engine and re-submitting all affected claims.

Candid Health experienced a 17.9-hour incident where errors in the ERA processing pipeline caused significant delays in posting financials to claims. The team identified the root cause, implemented a forward fix, and successfully processed all previously affected claims. Normal processing times have been restored.

Candid Health experienced issues with Stripe POS payments that caused error messages to appear for users in the app. The incident affected the app's payment functionality for 7.6 hours. The issue was resolved after implementing a fix and monitoring the results.