Egnyte Outage History

Egnyte's Desktop App experienced authentication failures for SSO users in the US and EU regions, preventing users from logging into the application. The incident lasted 24 minutes before the team identified the root cause, implemented a fix, and confirmed full resolution of the authentication issue.

Egnyte experienced intermittent issues in the US-East region for 1.7 hours, affecting the Web UI, Preview, WebDAV, Desktop App, and Sync functionality. The team identified the root cause and implemented a fix, with service fully restored after monitoring confirmed normal operations.

Egnyte experienced major performance degradation in the US-East and US-West regions for 2.1 hours, affecting the Web UI, Desktop App, and FTP/SFTP services. Users reported extremely slow file navigation, sync delays, difficulty opening files, and slow loading of cloud-hosted content across multiple access methods. The issue was resolved after the team implemented a fix and confirmed normal service restoration.

Egnyte's WebUI service in the US-East region experienced intermittent issues for 52 minutes, preventing users from accessing the web interface normally. The engineering team implemented a fix and monitored the results before confirming full service restoration. The incident was resolved with all services returning to normal operation.

Egnyte experienced intermittent issues with their WebUI service in the US-East region for 1.5 hours, causing slow performance and difficulties loading network files, particularly larger ones. Users reported very slow performance throughout the incident. The team implemented a fix and confirmed normal service was restored after monitoring the results.

Egnyte experienced intermittent issues with the Secure & Govern Web UI service in the European region for 1.2 hours. The incident affected the user interface component, preventing users from properly accessing the web-based interface. The team identified and implemented a fix, with service restored to normal operation.

Egnyte experienced an 11.1-hour incident where customers on trial domains received multiple email notifications after mapping a drive using the Desktop App. The issue affected the Email Notifications component across multiple regions, causing users to be spammed with duplicate notifications during normal desktop app usage. The service was fully restored after the team confirmed the resolution and returned email notification behavior to normal.

Egnyte experienced intermittent Azure SSO login issues across all regions for 71.6 hours, preventing users from accessing the service through single sign-on authentication. The issue was identified as vendor-side (Microsoft-related) and required collaboration with Microsoft to investigate and resolve. While the underlying vendor issue remained unresolved, Egnyte provided remediation plans to all affected customers and offered workarounds through their support team.

Egnyte experienced intermittent issues with their WebUI and Desktop App services in the US-East region for 46 minutes. The incident affected users' ability to access Egnyte through both the web interface and desktop application. The team identified and implemented a fix, with services returning to normal operation.

Egnyte experienced intermittent issues with FTP/SFTP and Public APIs services in the European region for approximately 1.1 hours. The incident affected users' ability to access file transfer protocols and API integrations in that geographic area. The team identified and implemented a fix, with services returning to normal operation after monitoring confirmed the resolution was successful.