Nuance Dragon Medical Outage History

Microsoft experienced an intermittent service disruption in their US Data Center that affected a subset of DAX Copilot for Dragon Medical One customers, causing error messages when displaying summaries. The incident lasted 23.5 hours, during which Microsoft identified the root cause and implemented mitigation steps with no data loss for impacted encounters. The issue was resolved after an overnight fix deployment, with all affected encounters expected to recover automatically.

Microsoft identified an issue with the Nuance Management Console following the latest Edge browser update that affected administrators using recent Edge/Chrome browser versions who manage multiple organizations. The problem specifically impacted the organization dropdown/selector functionality, preventing these admins from properly switching between organizations. The incident was resolved after 5.8 hours of troubleshooting and remediation efforts.

The DAX Copilot Mobile application experienced crashes and intermittent recording stoppages affecting users in US and Canadian datacenters for approximately 20 days. Microsoft resolved the issue by releasing updated versions of the PowerMic Mobile app, with the final fix delivered in version 6.0.19 which eliminated the need for users to uninstall and reinstall the application. The incident required multiple app updates and temporary workarounds before being fully resolved.