Nuance Dragon Medical Outage History

Microsoft experienced a service disruption in their US Data Center that affected a subset of DAX Copilot and Dragon Copilot customers, causing delays in summary delivery for some encounters and order processing backlogs. The incident lasted 1.9 hours before Microsoft's engineering teams remediated the issue. All impacted notes were delivered and the orders backlog was processed once the service was restored.

Microsoft experienced a 25-minute outage affecting DAX Copilot for EPIC users in US datacenters, where subsequent recordings failed to generate new drafts. The issue impacted Nuance Dragon Medical's DAX/Dragon Copilot products, preventing users from creating documentation from their recorded sessions. Microsoft resolved the issue and committed to providing a detailed impact analysis within 10 days.

Nuance Dragon Medical experienced intermittent analytics issues for 18.9 hours due to a Microsoft Fabric/Power BI problem, causing Service Unavailable errors and delays when loading analytics. Some users found temporary relief by restarting the application and retrying operations. The incident was resolved on May 19, 2026 at 9:01 AM EDT.

Microsoft experienced an intermittent issue affecting Epic Nebula customers using DAX and Dragon Copilot services, causing delayed summaries for users. The incident impacted Nuance Dragon Medical delivery systems and lasted approximately 5 minutes. Microsoft worked jointly with Epic to investigate and resolve the root cause of the delivery problems.

An intermittent issue affected Epic Nebula customers using DAX and Dragon Copilot, causing delayed summaries for medical documentation. Microsoft worked jointly with Epic to identify and resolve the root cause over approximately 6 days. The issue was mitigated and summaries resumed successful delivery to Epic systems.

Microsoft experienced a recurring issue with Nuance Dragon Medical's DAX/Dragon Copilot products that caused delayed summaries and auto styling failures for a small subset of customers. The problem initially occurred on April 27th, briefly reoccurred on April 28th, and was quickly remediated each time. The incident was resolved after 144.6 hours with Microsoft monitoring system stability to ensure continued improvements.

Nuance Dragon Medical experienced a 13.5-hour service disruption affecting Dragon/DAX Copilot functionality, specifically causing delayed summary generation and auto styling feature failures. Microsoft investigated the issue and implemented remediation steps that restored improved system functionality. The service was monitored to confirm the resolution was effective.

Microsoft experienced an intermittent service disruption in their US Data Center that affected a subset of DAX Copilot for Dragon Medical One customers, causing error messages when displaying summaries. The incident lasted 23.5 hours, during which Microsoft identified the root cause and implemented mitigation steps with no data loss for impacted encounters. The issue was resolved after an overnight fix deployment, with all affected encounters expected to recover automatically.

Microsoft identified an issue with the Nuance Management Console following the latest Edge browser update that affected administrators using recent Edge/Chrome browser versions who manage multiple organizations. The problem specifically impacted the organization dropdown/selector functionality, preventing these admins from properly switching between organizations. The incident was resolved after 5.8 hours of troubleshooting and remediation efforts.

The DAX Copilot Mobile application experienced crashes and intermittent recording stoppages affecting users in US and Canadian datacenters for approximately 20 days. Microsoft resolved the issue by releasing updated versions of the PowerMic Mobile app, with the final fix delivered in version 6.0.19 which eliminated the need for users to uninstall and reinstall the application. The incident required multiple app updates and temporary workarounds before being fully resolved.