Onfido Outage History

Onfido experienced degraded performance for Identity Reports in the UK jurisdiction due to issues with one of their providers, resulting in a slight decrease in clear rates. The incident affected the Identity Enhanced component for 51 minutes. The issue was resolved after implementing a fix and monitoring confirmed that all clear rates returned to normal.

Onfido's QES (Qualified Electronic Signature) tasks could not complete for 41 minutes due to issues with their electronic signature provider. The provider resolved the underlying problem, allowing QES tasks to resume completion, and any tasks that were started during the incident were automatically resumed. The service was confirmed fully operational with no errors detected after the fix.

Onfido experienced a major outage affecting QES (Qualified Electronic Signature) tasks, preventing all QES tasks from completing due to issues with their provider. The incident lasted 1.8 hours, with the provider fixing the underlying issue and Onfido resuming blocked tasks before confirming full operational status.

Onfido experienced a major service incident where QES (Qualified Electronic Signature) tasks encountered degraded performance due to an issue with one of their providers. All QES tasks were unable to complete during the incident, which lasted 2.3 hours. The provider gradually recovered and QES functionality was fully restored.