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Onfido Outage History

Every past Onfido outage tracked by IsDown, with detection times, duration, and resolution details.

There were 188 Onfido outages since June 2020. The 35 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Major April 21, 2026

April 2026: QES tasks degraded performance

Detected Apr 21, 2026 10:56 AM EDT · Resolved Apr 21, 2026 1:13 PM EDT · Duration about 2 hours

Onfido experienced a major service incident where QES (Qualified Electronic Signature) tasks encountered degraded performance due to an issue with one of their providers. All QES tasks were unable to complete during the incident, which lasted 2.3 hours. The provider gradually recovered and QES functionality was fully restored.