PaperCut Outage History

PaperCut Hive experienced an intermittent issue in the EU hosting region that prevented some users from releasing print jobs and caused slow loading in the Hive admin portal. The incident lasted 2.8 hours and affected print job functionality and administrative portal performance. The issue was resolved with print jobs releasing successfully and normal portal performance restored.

PaperCut Hive and PaperCut MF users in the UK hosting region experienced intermittent failures when scanning documents to Google Drive, receiving error notifications stating "Something went wrong sending your scan" via email. The issue affected only the Google Drive scanning functionality for approximately 6.2 hours. The development team deployed a fix to production that fully restored the scanning service.

PaperCut Hive experienced a major incident affecting the UI and print release functionality in the US hosting region for 9.1 hours. Users reported intermittent issues with releasing print jobs, scan job failures, and problems navigating sections of the admin UI, with PaperCut Pocket and PaperCut Hive components both impacted. The issue was identified and resolved through collaboration with the cloud infrastructure service partner, with a fix implemented and monitored before full resolution.

PaperCut Hive and Pocket customers in the US hosting region experienced print job release failures for 5.6 hours, with users encountering "502 Error" messages when attempting to print. The engineering team identified the root cause and deployed a fix to restore print release functionality. The incident has been fully resolved with print jobs releasing successfully across affected customers.

PaperCut Hive users experienced login errors and were unable to access multifunction devices (MFDs) for printing, scanning, and other device-related tasks during a 29-hour outage. The incident primarily affected the US hosting region, with users encountering degraded performance when using the Hive embedded app on devices. The engineering team deployed a fix to production that restored full functionality, allowing normal MFD operations to resume without requiring user action.

PaperCut Hive and PaperCut Pocket experienced a 31-minute outage caused by disruption from their cloud service provider. Users experienced serious degradation when accessing print queues and releasing print jobs. All services were restored after the issue was identified and fixed.