Sage Outage History

Sage Intacct experienced a 47-hour partial outage affecting customers in North America with performance degradation and timeout issues, along with API connectivity problems for Sage Intelligent Time users. The service has been restored and is performing as expected, with ongoing monitoring to prevent recurrence.

Brightpearl experienced an issue where icons were missing throughout the entire user interface, affecting a small subset of US customers using the Chrome browser. The degraded performance lasted 17.2 hours while the team investigated the problem. The incident was classified as minor due to its limited scope.

Sage's Brightpearl service experienced missing icons throughout the UI, affecting a small subset of US customers using the Chrome browser. While customers could still perform their usual tasks, the visual interface was impacted for over 62 hours. The issue was resolved and service returned to normal performance.

Sage Business Cloud Accounting experienced degraded performance for UK and Ireland customers, with invoices taking longer than expected to appear in the invoice list after creation. The service was affected for 3.8 hours before the issue was resolved and normal performance was restored.

Sage's Brightpearl service experienced a partial outage lasting 54 hours where customers could not update landed costs for their items, receiving "Timeout error when applying landed costs" messages while other product functionalities remained operational. The issue was identified as a global problem affecting the landed costs feature specifically, and was resolved after the team implemented a fix and monitored the service to ensure stable performance.

Sage 50 Cloud (FR) experienced a partial outage lasting 7.3 hours where customer site migrations in France were failing. Existing sites and users were not impacted during the incident. The issue was resolved and the service returned to normal performance.

Sage Business Cloud Digital Network experienced degraded performance affecting customers in Europe and North America, specifically impacting the directory service. The incident lasted 75 hours from May 29th to June 1st, 2026. The issue was resolved and the service returned to normal performance with continued monitoring to prevent reoccurrence.

Sage experienced a partial outage affecting their Banking Service and Sage Business Cloud Accounting (UKI), where UK customers encountered an "An error occurred with your import" message when attempting to upload bank statements. The issue was intermittent and lasted approximately 169 hours, while all other product functionalities remained operational. The service was fully resolved after extensive investigation, with customers advised to contact support for workarounds during the outage period.

Brightpearl experienced a partial outage where customers in the US, Australia, Argentina, and Chile had some of their Shopify orders fail to process and appear in the system. The affected orders were reprocessed overnight and became available the following day. The incident lasted 19.8 hours before full service was restored.

Sage 200 Standard (UKI) experienced a partial outage where a small subset of UK customers were unable to access their companies in the application. The service disruption lasted 1.8 hours before being fully resolved. The issue has been fixed and the service is now performing as expected.