Sage Outage History

Sage Business Cloud Accounting (NA) experienced degraded performance for 8 minutes on March 4th, 2026. The service team investigated a potential issue affecting the North American accounting platform. The incident was resolved quickly with minimal impact to users.

Sage Intacct experienced degraded performance for 23.4 hours where global customers encountered "unsupported file type" errors when attempting to import files. The issue prevented users from completing file import operations across the platform. The problem was resolved and service returned to normal performance levels.

Sage experienced a banking service outage affecting multiple products including Business Cloud Accounting, Sage 50 Accounts, and Sage Intacct, where UK customers could not receive new transactions through Santander (Plaid) bank feeds. The issue was caused by problems with third-party provider Plaid, and customers were provided workarounds using direct Santander connections while Sage worked with Plaid to resolve the underlying problem. The service was fully restored after approximately 23 days with all banking feeds performing as expected.

Sage experienced degraded performance in their E-Invoicing service, specifically affecting German customers using Sage Intacct and X3 who were unable to transform files into different formats through the Network Services Document Transformation Service. The issue was identified as a problem with the Document Transformation Service and was resolved after 21.2 hours, restoring normal service functionality.

UK customers using Sage 50 Payroll and Sage Business Cloud Payroll experienced failures when making HMRC submissions, receiving error messages about HMRC processing delays. The issue was caused by problems at HMRC, a third-party service that Sage integrates with for tax submissions. After 47.7 hours, the service was restored and confirmed resolved following coordination with HMRC.

Sage's AutoEntry service experienced delays in document processing turnaround times after users uploaded documents, affecting customers globally for approximately 7 days. The issue was identified as causing slower than expected document processing, impacting the normal workflow for users relying on timely document handling. The problem was resolved after the team identified the root cause and implemented a fix, with the service returning to normal performance.

Sage's AutoEntry service experienced degraded performance for 13 minutes. The incident was classified as minor and the team investigated the issue. The service disruption was resolved after the brief investigation period.

Sage Intacct experienced a major outage lasting 2.8 hours that prevented a subset of customers in the USA from accessing the service. The issue was identified as affecting service accessibility and was subsequently resolved. The service is now available and performing as expected.

Sage Intacct experienced a major outage that prevented a subset of customers in the USA from accessing the service. The incident lasted 31 minutes, during which users were unable to access the platform. The issue was identified and resolved, with service restored to normal performance levels.

Sage Business Cloud Accounting (UK) experienced degraded performance for 26.5 hours, with some UK customers encountering "Spaceman" errors and others experiencing page loading delays when accessing the service. The issue affected users' ability to access and use the accounting platform normally. The service was restored and returned to expected performance levels after investigation and monitoring.