Sage Outage History

Sage Intacct experienced a partial outage lasting 50.6 hours that prevented customers from generating invoices through the Contracts module and caused data synchronization errors between Intacct and Ramp via the Accounts Payable module. The issue was intermittent and global, initially affecting only invoice generation but later expanding to include integration failures with Ramp. The service was fully restored and continues to perform as expected.

Sage experienced a partial outage affecting the Brightpearl service for 50 minutes. The company investigated a potential service issue and provided updates during the incident. The outage was classified as minor and has since been resolved.

Sage's Brightpearl service experienced an issue where orders were not allocating properly through multiple services in the US and UK regions. The incident was classified as minor but lasted approximately 143.7 hours from initial investigation to full resolution. The issue was identified and fixed, with the service returning to normal performance after extended monitoring to prevent reoccurrence.

Sage Intacct experienced an issue that prevented student users in the USA from importing files within the learning feature for 19.1 hours. All other product functionalities remained operational for all customers during this time. The issue has been resolved and the service is now performing as expected.

Sage's Brightpearl service experienced degraded performance for 21.2 hours, with customers in Europe encountering intermittent errors when using the service. The issue was identified as affecting European users specifically and required extended monitoring before being fully resolved. The service has since returned to normal performance levels.

Sage experienced a 22-day partial outage affecting Banking Service, Sage Intacct, and Sage Business Cloud Accounting (UKI), where UK customers were unable to onboard and re-authenticate with Santander Corporate Bank due to login screens that would spin indefinitely without completing the process. The issue was caused by a problem at third-party provider Santander, who worked on identifying and fixing the root cause over the extended duration. The service was restored on May 21st after Santander successfully applied their fix and monitoring confirmed normal performance.

Sage experienced a partial outage affecting email functionality for customers in the UK, Ireland, and South Africa using Sage 50 Accounts, Sage 50 Payroll, and Sage Pastel Payroll products, with users receiving error messages when attempting to send emails. During the 144-hour incident, a workaround was provided allowing customers to save emails as drafts before sending for some products. The issue has been resolved and all services are now functioning normally.

Sage 200 Standard experienced degraded performance affecting customers in the UK and Ireland for approximately 45.6 hours. The service team investigated the performance issues throughout the incident period. The issue was resolved and the service returned to normal performance levels.

Sage's Developer Experience Community experienced degraded performance for 2.4 hours, with users globally unable to submit forms on the developer portal - clicking submit buttons produced no response or error messages. The issue affected the Developer Experience Community service and was fully resolved with normal performance restored.

Sage Business Docs experienced a major outage that lasted 11 minutes on April 27th, 2026. The service was completely unavailable during this period, preventing users from accessing business document functionality. The incident was resolved quickly, with the service restored within the brief timeframe.