Sage Outage History

The Sage Expense Management API experienced degraded performance for 2.5 hours, with requests failing for a subset of customers globally. The service has been restored and is now performing as expected, with ongoing monitoring to prevent reoccurrence.

A technical issue prevented UK customers from using HMRC Making Tax Digital (MTD) functionality across multiple Sage products, causing HTTP 500/504/499 errors when attempting tax submissions. The problem affected ten Sage products including Sage 50, Sage 200, Business Cloud Accounting, and others. The issue was resolved after 26.5 hours once HMRC confirmed their systems were restored and MTD functionality returned to normal operation.

Sage's Tax Service experienced degraded performance for 12 minutes on March 26, 2026. The service team investigated the issue and confirmed it was resolved, with the service returning to normal performance levels.

A system failure prevented UK customers from completing payroll submissions through Sage 50 Payroll and Sage Business Cloud Payroll, displaying "System failure" errors when attempting to submit. The issue was caused by a third-party problem with HMRC systems and lasted 30.6 hours. The incident was resolved after HMRC confirmed their systems were restored and payroll submission functionality returned to normal operation.

Sage's Brightpearl service experienced a partial outage lasting 10.3 hours that prevented USA customers using Shopify and BigCommerce integrations from viewing and completing their orders. All other Brightpearl functionality remained operational during the incident. The issue was resolved and the service returned to normal performance, with ongoing monitoring to prevent recurrence.

Sage experienced a minor issue with their E-Invoicing service that was investigated for approximately 20 minutes. The incident was resolved and the service returned to normal performance. The company monitored the service closely to ensure stability after resolution.

Sage Inventory Planner experienced a partial outage lasting 23.3 hours where customers were unable to upload CSV data, while all other product functionality remained operational. The issue was identified as a global problem affecting CSV upload capabilities, and a fix was successfully implemented and monitored before the service was fully restored.

Sage experienced a 6.3-hour partial outage affecting Bank Connections in the Sage Sole Trader mobile application, preventing users from accessing banking connectivity features through the mobile app. Transaction synchronization and other functionality remained operational throughout the incident. The issue was resolved and all services returned to normal performance.

Sage Sales Management experienced a major outage lasting 22 minutes where customers globally were unable to use the web version of the product due to multiple browsing errors. Mobile applications and connections to other products remained operational throughout the incident. The service has been fully restored.

Sage 50 UK DDM – GoCardless experienced a partial outage lasting 24.6 hours where UK customers encountered "Direct Debit Manager error" messages when attempting to request mandate/settlement transactions. All other product functionality remained operational during the incident. The service was restored and returned to normal performance with ongoing monitoring to prevent recurrence.