Sage Outage History

Sage's Brightpearl service experienced degraded performance for 3.3 hours, affecting the platform's functionality. The team investigated the issue and implemented monitoring measures to prevent reoccurrence. The service was fully restored and returned to normal performance levels.

Sage Intacct experienced a partial outage affecting Banking services for a subset of UK customers using specific banks including NatWest, UniCredit, Bank GmbH, HSBC, and Metro Bank, preventing them from downloading transactions. The issue lasted approximately 6.9 hours before being fully resolved. Service is now available and performing as expected.

Sage experienced a partial outage affecting the Banking Service and Sage Intacct components for 14 minutes. The cause of the issue was identified and a fix was implemented. The incident was classified as minor and has been resolved.

Sage's AutoEntry service experienced degraded performance for 19.5 hours, with customers globally reporting slowness when using the platform. The issue was identified and a fix was implemented, with the service restored to normal performance levels. The incident has been resolved and AutoEntry is now operating as expected.

Sage.com websites experienced a major global outage lasting 40 hours from April 14-16, 2026. The company identified that their websites were completely down worldwide and worked to investigate and resolve the issue. The service was restored and returned to normal performance, with ongoing monitoring implemented to prevent recurrence.

Sage Intacct customers globally experienced a 63.4-hour outage preventing them from establishing bank connections through AccessPay. The banking service was completely unavailable during this period, affecting financial operations and connectivity. The issue was identified, a fix was implemented, and service was restored with ongoing monitoring to prevent recurrence.

Sage Intacct customers globally experienced an inability to establish bank connections through AccessPay due to a Banking Service issue. The incident affected the Banking Service components and lasted 14.5 hours. The issue was identified and investigated, though the summary does not indicate the final resolution status.

Sage's Banking Service experienced degraded performance for 37 minutes on April 13th. The company investigated the issue and provided updates every 30 minutes during the incident. The service has since been restored to normal operation.

Sage Expense Management experienced a partial outage lasting 24 minutes on April 13, 2026. The service was unavailable or degraded during this period, affecting users' ability to access expense management functionality. The issue was investigated and resolved, with the service returning to normal performance.

Sage's Brightpearl service experienced an intermittent issue that prevented North American customers from accessing the application UI for approximately 58.7 hours. The incident affected the Brightpearl component and required investigation and monitoring before being fully resolved. The service was restored to normal performance with ongoing monitoring to prevent recurrence.