Sage Outage History

Sage People experienced a partial outage lasting 1.5 hours on May 15, 2026. The service disruption affected multiple Sage People components. The incident was resolved after investigation by the service team.

Sage Intacct experienced a 23.3-hour partial outage where customers encountered incorrect currency displays when processing payments and some transaction delays. The issue was identified as a global problem affecting payment processing functionality, while all other product features continued to work normally. The root cause was identified and fixed, with the service returning to normal performance.

Sage's E-Invoicing service experienced degraded performance for 17.7 hours, with an intermittent issue preventing French customers from onboarding to the platform. The service has been restored and is now performing as expected.

Sage Intacct experienced a 50.5-hour partial outage affecting SSO login functionality, with users globally encountering "Sorry, but we're having trouble signing you in" error messages when attempting to authenticate. The issue was primarily related to SSO configuration problems including certificate and Reply URL misconfigurations in Microsoft Entra ID integrations. The service was restored and returned to normal performance, with all other product functionality remaining unaffected throughout the incident.

Sage Intacct experienced a 6.6-hour partial outage that prevented a subset of customers globally with SSO enabled from accessing the service. The issue was caused by SSO changes introduced during a deployment. The incident was resolved by rolling back the SSO changes, restoring normal login functionality for affected customers.

The Sage Global KnowledgeBase experienced a major outage that prevented customers globally from accessing the service for 1.6 hours. The issue was identified as a service access problem affecting all users worldwide. The outage was resolved and the service returned to normal performance.

Sage Expense Management experienced a major outage that prevented customers globally from accessing the web application and website for 2.7 hours. The service was completely inaccessible during this period, affecting all users worldwide. The issue was resolved and the service returned to normal operation, with continued monitoring to prevent reoccurrence.

Sage experienced a partial outage affecting the connected bridge service that prevented customers in the UK and North America from onboarding new customers across multiple Sage products including Sage 50, Remote Data Access, and other services. 19 customers reported the issue, which impacted Sage 50 variants, RDA services, Sage VIP Payroll, Sage HR, and Sage 300 People Managed Services. The issue was identified, fixed, and resolved within 44 minutes with all services restored to normal operation.

Sage's Payments Acceptance Service experienced a major outage lasting 1.7 hours, preventing customers in Europe and North America from accessing the service. The issue was identified as affecting payment processing capabilities across these regions. The service was fully restored and returned to normal performance.

Sage Business Cloud Accounting (NA) experienced a partial outage that lasted 12 minutes. The service was temporarily unavailable or performing poorly during this period. The issue was investigated and resolved, with the service returning to normal performance.