Sage Outage History

Sage experienced a partial outage affecting the Ciel Données Mobiles (CDM) service for Sage 50 FR customers, preventing a subset of users from accessing folders and displaying "Reading error" messages. The incident lasted 1.6 hours before the service was fully restored and returned to normal operation.

Sage Expense Management Mobile experienced a partial outage for 56 minutes where expense transactions were not being matched correctly. The issue was identified during the investigation phase and affected the mobile expense management functionality. The service was restored and returned to normal performance.

Sage experienced a 20.4-hour partial outage of their Banking Service due to a widespread banking outage affecting Lloyds, Halifax, and Bank of Scotland. The incident impacted UK customers' ability to connect bank feeds and interact with banking features across multiple Sage products including Business Cloud Accounting, Sole Trader, Sage 50 UK, Sage Intacct, and Sage 200 UK. The issue was resolved when the third-party banking provider (Lloyd's Bank) fixed the problem on their end.

Sage's Brightpearl service experienced a partial outage lasting 2.3 hours where global customers were unable to process orders through Shopify integration. The issue was identified as specifically affecting only customers using the Shopify platform, requiring collaboration with Shopify to resolve. The service was restored and returned to normal performance.

Sage experienced an issue with their E-Invoicing service where customers in France were unable to complete onboarding due to system errors. The incident lasted 28.5 hours, during which new users could not successfully set up their e-invoicing accounts. The service was restored and returned to normal performance after monitoring confirmed the issue was fully resolved.

Sage's Brightpearl service experienced a partial outage lasting 2.6 hours, specifically affecting US customers who encountered login issues. The service team investigated the problem and successfully resolved it, with Brightpearl returning to normal performance.

Sage's Brightpearl service experienced a partial outage where US customers received "Unauthorised Error" messages when attempting to use the Shipstation Logistics Management Service Connector, while all other product functionality remained operational. The issue was identified and investigated by the technical team, with full service restoration achieved after approximately 1 hour.

Sage's AutoEntry service experienced degraded performance for 49.3 hours, with customers globally experiencing delays in the document extraction service after uploading invoices. The issue was identified as affecting the document extraction functionality specifically. The service was restored and returned to normal performance levels.

Sage Intacct experienced a partial outage that prevented a subset of US customers from accessing the service for approximately 2.4 hours. The issue was identified as affecting only certain customers rather than the entire user base. The service was restored and returned to normal operation.

Sage's Brightpearl service experienced degraded performance for 14.4 hours, with users encountering missing icons in the interface. The core functionality remained operational and customers were able to perform their usual tasks throughout the incident. The service performance was restored to expected levels, though investigation into the missing icons issue continued.