Sage Outage History

Sage Business Cloud Accounting (NA) experienced a partial outage that lasted 12 minutes. The service was temporarily unavailable or performing poorly during this period. The issue was investigated and resolved, with the service returning to normal performance.

Sage Online (FR) experienced a partial outage lasting approximately 5 days, with the primary issue affecting the Sage Flux Bancaires banking feature for a subset of customers. The service was restored and returned to normal operation, with ongoing monitoring implemented to prevent recurrence.

Sage Business Cloud Accounting experienced a partial outage affecting UK customers using the iOS mobile app, who encountered EC02 errors or were incorrectly prompted to create new accounts when attempting to log in. The issue prevented access to the mobile version of the accounting service for approximately 10 hours. The problem was identified, fixed, and service was fully restored with normal performance.

The Sage Token Service experienced a partial outage lasting 3.8 hours that prevented French customers from activating services across multiple desktop products including Sage 50 Accounts FR, Sage 100 series, and other French market applications due to STS validation token errors. All other product functionality remained operational during the incident. The issue was resolved and the service returned to normal performance with close monitoring implemented to prevent recurrence.

Sage experienced a partial outage affecting Spanish customers who were unable to access my.sage.es and received "Not identified" error messages when attempting to log in. The My Sage component was impacted for 21 minutes before the service was restored and returned to normal operation.

Sage's ISV Marketplace experienced a major outage lasting 10.8 hours, preventing users from accessing marketplace services. The incident began on May 5th at 22:02 UTC with service investigations, progressed to monitoring phase later that evening, and was fully resolved by May 6th at 08:47 UTC. The service returned to normal performance with ongoing monitoring to prevent recurrence.

Sage 200 Standard (UKI) experienced degraded performance with users encountering latency issues for approximately 44.5 hours. The service team identified the latency problem and worked on a fix, followed by scheduled maintenance to apply improvements. The issue was resolved and the service returned to normal performance with ongoing monitoring to prevent recurrence.

Sage experienced a partial outage affecting email functionality for customers in the UK, Ireland, and South Africa using Sage 50 Accounts, Sage 50 Payroll, Sage 50c ZA, and Sage Pastel Payroll products, with users receiving error messages when attempting to send emails. A workaround was provided for UK and Ireland customers to save emails as drafts before sending, while South African customers were directed to contact support for assistance. The incident lasted approximately 14 days before being resolved, with customers directed to knowledge base articles and support channels for any remaining issues.

Sage experienced a partial outage affecting their Banking Service for 5 minutes. The company investigated a potential service issue and provided updates within their 30-minute communication window. The incident was classified as minor and has been resolved.

Sage DPW Cloud experienced a partial outage lasting 7.4 hours, where a small subset of customers in Austria encountered prolonged loading times, error messages, and timeouts when navigating the service. The issue was investigated and resolved, with the service returning to normal performance and being closely monitored to prevent recurrence.