Sage Outage History

Sage Intacct customers globally experienced an inability to establish bank connections through AccessPay due to a Banking Service issue. The incident affected the Banking Service components and lasted 14.5 hours. The issue was identified and investigated, though the summary does not indicate the final resolution status.

Sage's Banking Service experienced degraded performance for 37 minutes on April 13th. The company investigated the issue and provided updates every 30 minutes during the incident. The service has since been restored to normal operation.

Sage Expense Management experienced a partial outage lasting 24 minutes on April 13, 2026. The service was unavailable or degraded during this period, affecting users' ability to access expense management functionality. The issue was investigated and resolved, with the service returning to normal performance.

Sage's Brightpearl service experienced an intermittent issue that prevented North American customers from accessing the application UI for approximately 58.7 hours. The incident affected the Brightpearl component and required investigation and monitoring before being fully resolved. The service was restored to normal performance with ongoing monitoring to prevent recurrence.

Sage Intacct experienced a partial outage lasting 2.2 hours, affecting the service's normal operations. The incident was investigated and resolved, with the service returning to expected performance levels. The issue was fully resolved after a period of monitoring to ensure stability.

Sage AR Automation experienced degraded performance for 4.6 hours, with customers globally encountering intermittent issues while navigating the service. The service team investigated the cause throughout the incident period. The issue was resolved and the service returned to normal performance.

Sage DPW Cloud experienced a partial outage that prevented a subset of customers in Austria from logging into Citrix workspaces via web, while customers already logged in remained unaffected. The login issue was resolved after 1.2 hours, restoring full service availability and performance.

Sage Business Cloud Payroll experienced a partial outage lasting approximately 7 days, preventing UK and Ireland customers from submitting week 1 pension submissions due to an internal error. Customers could work around the issue by manually submitting directly through the People's Pension website during the outage. The incident was resolved with affected customers advised to contact TPP to realign Pay Reference Period dates for the new tax year.

Sage Corporation Tax experienced a major 8-hour outage that prevented UK customers from accessing personal and corporation tax services, with users encountering "something went wrong while signing in" error messages. The service disruption affected all Sage Corporation Tax components and lasted from early morning until mid-afternoon on April 1st, 2026. The issue was fully resolved and services returned to normal performance with ongoing monitoring to prevent recurrence.

Sage HR experienced issues with the Leave Management module where customers globally saw incorrect year allowances, accruals, and carryovers due to delays in April policy resets. The problem affected a subset of customers who were advised to avoid making manual changes while reset tasks completed throughout their reset date. The issue was resolved after 32.1 hours with the service returning to normal performance.