Sage Outage History

Sage AR Automation experienced degraded performance for 4.6 hours, with customers globally encountering intermittent issues while navigating the service. The service team investigated the cause throughout the incident period. The issue was resolved and the service returned to normal performance.

Sage DPW Cloud experienced a partial outage that prevented a subset of customers in Austria from logging into Citrix workspaces via web, while customers already logged in remained unaffected. The login issue was resolved after 1.2 hours, restoring full service availability and performance.

Sage Business Cloud Payroll experienced a partial outage lasting approximately 7 days, preventing UK and Ireland customers from submitting week 1 pension submissions due to an internal error. Customers could work around the issue by manually submitting directly through the People's Pension website during the outage. The incident was resolved with affected customers advised to contact TPP to realign Pay Reference Period dates for the new tax year.

Sage Corporation Tax experienced a major 8-hour outage that prevented UK customers from accessing personal and corporation tax services, with users encountering "something went wrong while signing in" error messages. The service disruption affected all Sage Corporation Tax components and lasted from early morning until mid-afternoon on April 1st, 2026. The issue was fully resolved and services returned to normal performance with ongoing monitoring to prevent recurrence.

Sage HR experienced issues with the Leave Management module where customers globally saw incorrect year allowances, accruals, and carryovers due to delays in April policy resets. The problem affected a subset of customers who were advised to avoid making manual changes while reset tasks completed throughout their reset date. The issue was resolved after 32.1 hours with the service returning to normal performance.

Sage Intacct experienced a partial outage lasting 3.5 hours where customers globally encountered "uncaught exception error" messages when creating and viewing journal entries. All other production functionality remained operational during the incident. The issue was resolved and the service returned to normal performance.

Sage Intacct experienced a partial outage that prevented US customers from using the Global Search functionality for 41 minutes. All other product features remained available and performed normally during the incident. The issue was identified and resolved, with the service now operating as expected.

Sage's Brightpearl service experienced a partial outage that prevented customers from the USA from accessing the service intermittently, while other regions remained unaffected. The issue lasted approximately 1 hour and was fully resolved with the service returning to normal performance across all regions.

Sage Identity Service experienced login issues affecting a subset of customers for several minutes on March 29, 2026. The incident impacted Sage ID authentication, preventing some users from accessing their accounts. The service was restored and continued performing normally, with the issue fully resolved after 28.2 hours of monitoring.

Sage Expense Management experienced a partial outage where US and Canada customers did not receive transaction information for VISA payments completed during the night of March 26-27. The issue affected the Sage Expense Management component and lasted approximately 26 days. The problem was resolved on April 22 with all missing transactions restored to customers.