Sage Outage History

Sage Intacct experienced a partial outage lasting 3.5 hours where customers globally encountered "uncaught exception error" messages when creating and viewing journal entries. All other production functionality remained operational during the incident. The issue was resolved and the service returned to normal performance.

Sage Intacct experienced a partial outage that prevented US customers from using the Global Search functionality for 41 minutes. All other product features remained available and performed normally during the incident. The issue was identified and resolved, with the service now operating as expected.

Sage's Brightpearl service experienced a partial outage that prevented customers from the USA from accessing the service intermittently, while other regions remained unaffected. The issue lasted approximately 1 hour and was fully resolved with the service returning to normal performance across all regions.

Sage Identity Service experienced login issues affecting a subset of customers for several minutes on March 29, 2026. The incident impacted Sage ID authentication, preventing some users from accessing their accounts. The service was restored and continued performing normally, with the issue fully resolved after 28.2 hours of monitoring.

Sage Expense Management experienced a partial outage where US and Canada customers did not receive transaction information for VISA payments completed during the night of March 26-27. The issue affected the Sage Expense Management component and lasted approximately 26 days. The problem was resolved on April 22 with all missing transactions restored to customers.

The Sage Expense Management API experienced degraded performance for 2.5 hours, with requests failing for a subset of customers globally. The service has been restored and is now performing as expected, with ongoing monitoring to prevent reoccurrence.

A technical issue prevented UK customers from using HMRC Making Tax Digital (MTD) functionality across multiple Sage products, causing HTTP 500/504/499 errors when attempting tax submissions. The problem affected ten Sage products including Sage 50, Sage 200, Business Cloud Accounting, and others. The issue was resolved after 26.5 hours once HMRC confirmed their systems were restored and MTD functionality returned to normal operation.

Sage's Tax Service experienced degraded performance for 12 minutes on March 26, 2026. The service team investigated the issue and confirmed it was resolved, with the service returning to normal performance levels.

A system failure prevented UK customers from completing payroll submissions through Sage 50 Payroll and Sage Business Cloud Payroll, displaying "System failure" errors when attempting to submit. The issue was caused by a third-party problem with HMRC systems and lasted 30.6 hours. The incident was resolved after HMRC confirmed their systems were restored and payroll submission functionality returned to normal operation.

Sage's Brightpearl service experienced a partial outage lasting 10.3 hours that prevented USA customers using Shopify and BigCommerce integrations from viewing and completing their orders. All other Brightpearl functionality remained operational during the incident. The issue was resolved and the service returned to normal performance, with ongoing monitoring to prevent recurrence.