Sage Outage History

Sage experienced a major outage affecting Cloud Services, Sage FRP 1000 (FR), and Sage X3 Cloud for 1.8 hours, preventing Europe region customers from accessing services. The issue was caused by an outage from Sage's cloud hosting provider. The problem was resolved after Sage worked with their cloud provider to restore service availability and performance.

Sage experienced a major outage affecting the FRP 1000 (FR) service for 43 minutes on April 27, 2026. The incident was identified and investigated by the service team. The service has since been restored to normal operation.

Sage experienced a partial outage affecting their E-Invoicing service for 17 minutes. The company investigated a potential service issue and provided updates during the incident. The outage was classified as minor and has since been resolved.

Sage experienced download and newsfeed issues affecting multiple products and services in France, including My Sage, Sage 50 FR, Sage FRP 1000, Sage 100 Payroll, Sage X3, Partner Hub, and several other business applications. The affected products remained operational during the incident, but users experienced problems downloading files and accessing newsfeeds, with some slowness persisting even after download services were restored. The issue was resolved after approximately 280 hours, with all services returning to normal performance.

Sage experienced download and newsfeed issues affecting multiple products and services in France, including My Sage, Sage 50 FR, Sage FRP 1000, Sage 100 Payroll, Partner Hub, and Sage X3. The incident lasted 2.8 hours before being resolved, with services returning to normal performance and close monitoring implemented to prevent recurrence.

Bank system maintenance lasting 9 hours (00:00-09:00 UTC) caused delays in transaction retrieval for UK Sage customers across multiple banking groups including NatWest, HSBC, Lloyds, Santander, and Barclays. The incident affected six Sage services including Business Cloud Accounting, Sage 50, and Sage 200 products, preventing the platform from retrieving the latest banking transactions. Sage began syncing the delayed transactions and restored normal transaction flow throughout the day.

Sage's AutoEntry service experienced an issue that prevented Desktop Sync App customers from using service integrations, with users receiving "The operation has timed out" error messages. The incident lasted approximately 119 hours from initial investigation to full resolution. The service team applied a fix and continued monitoring to prevent recurrence before declaring the issue fully resolved.

Sage Intacct experienced a partial service outage that lasted 27 minutes. The incident affected the Sage Intacct platform and was classified as a minor outage. The issue was investigated and resolved, with service returning to normal performance.

The Asia Pacific Sage Portal (portal.sageasiapac.com) experienced a major outage for 1.7 hours, with customers receiving "Service Unavailable" error messages when attempting to access the service. The issue has been resolved and the service is now performing as expected with continued monitoring to prevent reoccurrence.

Sage's Brightpearl service experienced a partial outage for 18 minutes on April 20th, 2026. The company investigated the issue and confirmed the service was restored and performing normally. No specific details about the nature of the problem or user impact were provided.