Sage Outage History

Sage UKI experienced a partial outage where UK and Ireland customers received invoice availability notifications but could not view the invoices when logging in. The issue affected a subset of customers for 44.5 hours before being resolved on March 4th, 2026.

Sage experienced a partial outage affecting AutoEntry and Accounts Prep services for 2 hours. Users of Sage For Accountants globally were unable to log into these services and encountered blank screens instead. The issue was resolved and services returned to normal performance.

Sage Intacct experienced a partial outage that prevented Global customers without advanced reporting subscriptions from accessing their dashboard. The issue was identified as affecting this specific customer segment's ability to reach the main dashboard interface. The service was restored after 1.1 hours once the underlying cause was fixed.

Sage's AutoEntry service experienced a major outage lasting over 5 days that prevented customers in France, Ireland, and the UK from accessing the service, while other regions remained unaffected. The company identified the issue and implemented a phased fix rollout to affected customers in small batches. The service was fully restored and returned to normal performance after 122 hours.

Sage Active experienced a partial outage that prevented customers in Spain, France, and Germany from sending sales and invoice emails from the application for 4 hours. All other product functionality remained operational during the incident. The issue was identified, fixed, and service was fully restored.

Sage.com websites experienced a partial outage that lasted approximately 1.6 hours. The service disruption affected website availability and performance for users. The issue was investigated and fully resolved, with all services returning to normal operation.

Sage experienced a 23.8-hour partial outage affecting multiple banking and accounting services globally, where customers encountered blank screens when trying to access the transaction/file import functionality. The issue impacted various Sage products including Business Cloud Accounting (UK, NA, and Individual), Intacct, and Sage 50/200 across multiple regions. The service was fully restored and returned to normal performance after investigation and monitoring.

Sage DPW Cloud experienced a partial outage that prevented a subset of customers in Austria from accessing the service for 22.5 hours. The issue was identified and investigated by the service team, with the service returning to normal performance during the incident before being fully resolved. The service has been restored and continues to perform as expected with ongoing monitoring to prevent reoccurrence.

Sage's Developer Experience Community service experienced a major outage lasting 25.5 hours, during which customers were unable to access most product child pages on the developer.sage.com website. The issue was identified approximately 14 minutes after initial investigation began, and the service was fully restored and returned to normal performance.

Sage experienced a banking service outage affecting multiple regions including Ireland, Canada, the United States, Germany, and the United Kingdom, causing authentication failures that delayed transaction visibility across numerous Sage products including Business Cloud Accounting, Sage 50, Sage 200, and Sage Intacct. The issue was identified as authentication failures preventing customers from seeing banking transactions, while all other product functionalities remained operational. The service was fully restored after 4.6 hours with all systems performing as expected.