Sage Outage History

Sage experienced a minor issue with their E-Invoicing service that was investigated for approximately 20 minutes. The incident was resolved and the service returned to normal performance. The company monitored the service closely to ensure stability after resolution.

Sage Inventory Planner experienced a partial outage lasting 23.3 hours where customers were unable to upload CSV data, while all other product functionality remained operational. The issue was identified as a global problem affecting CSV upload capabilities, and a fix was successfully implemented and monitored before the service was fully restored.

Sage experienced a 6.3-hour partial outage affecting Bank Connections in the Sage Sole Trader mobile application, preventing users from accessing banking connectivity features through the mobile app. Transaction synchronization and other functionality remained operational throughout the incident. The issue was resolved and all services returned to normal performance.

Sage Sales Management experienced a major outage lasting 22 minutes where customers globally were unable to use the web version of the product due to multiple browsing errors. Mobile applications and connections to other products remained operational throughout the incident. The service has been fully restored.

Sage 50 UK DDM – GoCardless experienced a partial outage lasting 24.6 hours where UK customers encountered "Direct Debit Manager error" messages when attempting to request mandate/settlement transactions. All other product functionality remained operational during the incident. The service was restored and returned to normal performance with ongoing monitoring to prevent recurrence.

Sage 50 Cloud experienced a 6.3-hour partial outage where US customers were unable to provision new sites. The company identified the root cause, applied a fix to restore normal provisioning functionality, and worked to provision sites for customers who experienced failures during the incident. The service was fully resolved and performing as expected.

Sage People experienced a partial outage where the recruitment functionality stopped working for global customers, lasting approximately 140.6 hours. The issue was identified as affecting one specific area of the product while other components remained operational. The service was fully restored and returned to normal performance after the root cause was identified and fixed.

Sage experienced a major outage affecting their sage.com website globally for 8.9 hours, with customers unable to access the site and being presented with a maintenance page instead. The service was restored and returned to normal performance, with Sage monitoring closely to prevent recurrence.

Sage Active experienced a partial outage affecting the iOS mobile application for customers in France, Spain, the UK, Germany, and Romania, while other platforms continued to function normally. The issue prevented users from accessing the mobile app for approximately 22.4 hours. The problem was identified, fixed, and service was fully restored with normal performance.

Sage Active experienced a partial outage lasting 13 minutes. The service team investigated a potential issue affecting the Sage Active component. The incident was resolved after the investigation period.