Sage Outage History

Sage AI Document Extraction experienced a partial outage that prevented a subset of AutoEntry customers in Europe from extracting documents for 3.2 hours. All other product functionality remained operational during the incident. The issue was resolved and the service returned to normal performance with continued monitoring to prevent recurrence.

Sage's AutoEntry service experienced a partial outage lasting 7.9 hours, preventing desktop customers globally from accessing the service. The issue was identified as affecting AutoEntry desktop users specifically, while the investigation continued throughout the incident. The service was fully restored and returned to normal performance.

Sage experienced a 19-minute partial outage affecting the Single Sign On service, specifically preventing customers in France from logging into the Sage Generation Experts desktop product due to CAPTCHA verification errors. The issue has been resolved and the service is now functioning normally.

Sage Expense Management Mobile experienced a partial outage lasting 15.6 hours where global customers were unable to create mileage expenses and per diem expenses from the mobile app. Only organizations without configured mileage subcategories were affected by this issue. The problem was identified, fixed, and resolved with continued monitoring to prevent reoccurrence.

Sage experienced an 18.2-hour partial outage affecting multiple products including Sage Business Cloud Accounting, Payroll services, and Sage 50 across various regions. The issue specifically prevented customers from using email functionality for inviting accountants, users, and employees, as well as transferring subscriptions, while all other product functionalities remained available. The service was fully restored and returned to normal performance.

Sage Business Cloud Paie (FR) experienced a major outage lasting 1.2 hours where customers in France encountered connection errors when accessing the payroll service through Sage Business Cloud Bureau or Linkup. The service was restored and returned to normal performance after investigation and resolution of the underlying issue.

Sage Flux Bancaires experienced a major outage lasting 17.1 hours that prevented customers in France from accessing the service, with users receiving the error message "It is impossible to connect to Sage Flux bancaires." The service was fully restored and returned to normal operation, with ongoing monitoring to prevent recurrence.

Sage 50 customers in the UK experienced a 3.3-hour outage where they received "unexpected error occurred" messages when attempting to run queries. The service has been restored and is performing as expected, with ongoing monitoring to prevent recurrence.

Sage's AutoEntry service experienced a sign-in issue where desktop customers globally were unable to authenticate using Sage ID. The incident lasted 1.8 hours before the service was restored and returned to normal performance. The issue has been resolved with ongoing monitoring to prevent recurrence.