Sage Outage History

Sage Intacct experienced a partial outage lasting 1.6 hours where customers could not make changes to transaction definitions in Purchasing due to a global issue. Users encountered an error message stating "You cannot change the primary document workflow setting because documents already exist for this transaction definition" while all other product functionality remained operational. The issue was identified and resolved, with the service returning to normal performance.

An issue prevented a subset of customers from accessing Sage Intacct Planning through SSO for approximately 1 hour. The problem has been resolved and the service is now performing as expected, with ongoing monitoring to prevent reoccurrence.

Sage's Brightpearl service experienced an intermittent global issue lasting 43.3 hours that caused WMS customers to encounter "whoops" errors and missing data, preventing them from completing stock management and order packing actions. The issue affected a subset of customers and required manual syncing by Customer Support to restore functionality when reported. The service has been resolved and returned to normal operation with continued monitoring to prevent recurrence.

Sage experienced a 49.7-hour partial outage affecting E-Invoicing services across multiple products (Sage Active, Sage Connect, Sage for Accountants, and E-Invoicing Portal), where customers in France were unable to complete E-Invoicing onboarding due to SIREN registration failures in the PPF directory. Sage temporarily disabled E-Invoicing functionality to prevent further onboarding failures while working with their partner to resolve an issue on the Chorus Pro/PPF side. The service was fully restored and returned to normal operation with close monitoring to prevent recurrence.

Sage DPW Cloud experienced a partial outage that prevented a subset of customers in Austria from accessing the service for 3.9 hours. The issue was identified and investigated by the Sage team, who then monitored the service to ensure stable performance. The service was fully resolved and returned to normal operation.

Sage Active experienced a partial outage that prevented a small subset of customers in France, Spain, and Germany from accessing the service. The incident lasted 53.7 hours while the team identified the root cause and deployed a fix. The service was fully restored and is now performing as expected.

Sage South Africa experienced telephone line issues that prevented customers from accessing phone-based customer support services for 26.3 hours. The incident was classified as minor severity, and customers were directed to use online support channels as an alternative during the outage. The telephone service was fully restored and returned to normal operation.

Sage Intacct experienced a partial outage that prevented a subset of US customers from accessing the service intermittently. The incident lasted 71.2 hours, during which the company investigated and resolved the access issues. The service was restored and returned to normal performance with continued monitoring to prevent reoccurrence.

Sage Intacct experienced a global issue with the Enhanced Lister Posted Payment Reversals functionality, preventing customers from processing payment reversals and displaying the error message "The data displayed is no longer up to date because it was changed by someone else." The incident lasted 111.3 hours, during which customers could use a workaround by switching to the Standard list to process payment reversals while all other product functionality remained operational. The issue was identified, fixed, and fully resolved with continued monitoring to prevent reoccurrence.

Sage Expense Management experienced a major service disruption that prevented customers from accessing the service through the CapitalOne portal for 44 minutes. Sage worked with CapitalOne to identify and resolve the access issue. The service was restored to normal operation with continued monitoring to prevent recurrence.