Sage Outage History

Sage Active experienced a partial outage that prevented a small subset of customers in France, Spain, and Germany from accessing the service. The incident lasted 53.7 hours while the team identified the root cause and deployed a fix. The service was fully restored and is now performing as expected.

Sage South Africa experienced telephone line issues that prevented customers from accessing phone-based customer support services for 26.3 hours. The incident was classified as minor severity, and customers were directed to use online support channels as an alternative during the outage. The telephone service was fully restored and returned to normal operation.

Sage Intacct experienced a partial outage that prevented a subset of US customers from accessing the service intermittently. The incident lasted 71.2 hours, during which the company investigated and resolved the access issues. The service was restored and returned to normal performance with continued monitoring to prevent reoccurrence.

Sage Intacct experienced a global issue with the Enhanced Lister Posted Payment Reversals functionality, preventing customers from processing payment reversals and displaying the error message "The data displayed is no longer up to date because it was changed by someone else." The incident lasted 111.3 hours, during which customers could use a workaround by switching to the Standard list to process payment reversals while all other product functionality remained operational. The issue was identified, fixed, and fully resolved with continued monitoring to prevent reoccurrence.

Sage Expense Management experienced a major service disruption that prevented customers from accessing the service through the CapitalOne portal for 44 minutes. Sage worked with CapitalOne to identify and resolve the access issue. The service was restored to normal operation with continued monitoring to prevent recurrence.

Sage Business Cloud Accounting (NA) experienced degraded performance for 8 minutes on March 4th, 2026. The service team investigated a potential issue affecting the North American accounting platform. The incident was resolved quickly with minimal impact to users.

Sage Intacct experienced degraded performance for 23.4 hours where global customers encountered "unsupported file type" errors when attempting to import files. The issue prevented users from completing file import operations across the platform. The problem was resolved and service returned to normal performance levels.

Sage experienced a banking service outage affecting multiple products including Business Cloud Accounting, Sage 50 Accounts, and Sage Intacct, where UK customers could not receive new transactions through Santander (Plaid) bank feeds. The issue was caused by problems with third-party provider Plaid, and customers were provided workarounds using direct Santander connections while Sage worked with Plaid to resolve the underlying problem. The service was fully restored after approximately 23 days with all banking feeds performing as expected.

Sage experienced degraded performance in their E-Invoicing service, specifically affecting German customers using Sage Intacct and X3 who were unable to transform files into different formats through the Network Services Document Transformation Service. The issue was identified as a problem with the Document Transformation Service and was resolved after 21.2 hours, restoring normal service functionality.

UK customers using Sage 50 Payroll and Sage Business Cloud Payroll experienced failures when making HMRC submissions, receiving error messages about HMRC processing delays. The issue was caused by problems at HMRC, a third-party service that Sage integrates with for tax submissions. After 47.7 hours, the service was restored and confirmed resolved following coordination with HMRC.