Smokeball USA Outage History

Smokeball USA experienced a major incident where reports failed to load in the application for 2.3 hours. The issue was identified as related to Amazon Web Services infrastructure and required escalation to AWS for resolution. Reports were restored to normal functionality after AWS addressed the underlying problem.

Smokeball USA experienced a major incident where data including matters, leads, and tasks failed to load properly for users. The issue affected general use of the platform, preventing users from accessing and searching their critical legal case information. The problem was identified, fixed, and fully resolved within 1.7 hours with data loading restored for all users.

Smokeball USA experienced a major incident where documents were not loading properly on some matters, affecting the File Syncing component. Users encountered "offline" document status issues and problems with file list generation and folder visibility when moving files. The issue was resolved after 53 minutes with a fix that restored normal file loading and folder functionality.

Smokeball USA experienced document syncing delays of approximately 45 minutes that affected some but not all firms for 1.6 hours. The incident impacted the File Syncing component, preventing documents from syncing normally across users. The service was restored and files returned to normal syncing functionality.

Smokeball USA experienced document syncing delays between workstations for 8.4 hours, with delays initially reaching approximately 1 hour before gradually improving to under 25 minutes for most users. The file syncing component was affected, preventing timely document synchronization across user workstations. The issue was identified and fixed through a gradual rollout, with full resolution achieved for all users.

Smokeball USA experienced a major incident where calendar events failed to sync properly between Outlook and Smokeball for 3.1 hours. The issue was identified and a fix was implemented, with events beginning to sync again during monitoring. The incident was fully resolved with all remaining events expected to complete syncing within 30 minutes of the resolution.

Smokeball USA experienced a major incident where newly finalized invoice PDFs failed to load, affecting the Smokeball Billing component. The issue lasted 54 minutes and was resolved with invoice PDFs returning to normal functionality.

Smokeball USA experienced delays with invoice processing, affecting the ability to finalize PDF invoices and make changes to time entries on the draft invoice screen. The Smokeball Billing component was impacted for 38 minutes. The team resolved the delays and restored normal invoice functionality.

Smokeball USA experienced a major incident affecting document searching functionality both globally and on individual matters across desktop and web applications. The search component was impacted for 2.2 hours while the team investigated and implemented a fix. The incident was resolved after the issue was identified and appropriate fixes were deployed.

Smokeball USA experienced a major incident where matters failed to load across multiple areas of the software, preventing users from accessing client matters through search and blocking file attachments in Outlook. The team identified and implemented a fix within 1.6 hours, restoring full access to matters throughout the platform.