Is Central 1 Down?

Central 1 status is operational

INC158755 -- AccountPlus account activity unavailable on .... More details & updates
Active Outage - started 28 days ago
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Stats for Central 1 outages in the last 30 days

Number of Outages

8

Average Downtime

1720 mins

Total Downtime

12042 mins

Since last incident

9 days

Users reports for Central 1 in the last 12 hours

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Minor · started 28 days ago

INC158755 -- AccountPlus account activity unavailable on Mobile App

Please be advised that members are currently unable to view their AccountPlus (e.g. Collabria/Aviso) account activity via the Mobile App, tapping on the account is unresponsive. Desktop platform is not impacted. C1 is investigating with high priority and the next update will be provided before Wednesday, May 10 at (11 am PT / 2 pm ET)

Minor · started about 2 months ago

INC156824 - Cash Services – Error Message Looking up User Profiles and Historical Split Orders

Cash Services administrators may encounter an error message saying “Processing…Please wait” followed by “Server Error” when searching or editing user profiles. If this happens, please submit your user profile updates directly to RBC for completion at cashportal@rbc.com. Users are also encountering a ‘Server Error’ message when looking up split orders. RBC is working on implementing a fix for this issue. All other functionalities within the Cash Services application, such as ordering cash are not impacted. Central 1 will provide an update on this incident on Tuesday, April 11th at 11 a.m. PT (2 p.m. ET) or sooner if this incident has been resolved. Central 1 - Support@central1.com - 1.888.889.7878, press 1

Minor · 8 days ago · lasted about 3 hours

Alert! INC160070 - OpenText Error publishing for E-Studio/TeamSite 20.

Please be aware that Central 1 has raised an incident with OpenText to review errors with publishing changes for E-Studio/TeamSite 20. Our teams are working together and we will provide our next update by 12 p.m. PT (3 p.m. ET) or sooner if service is restored Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

Minor · 9 days ago · lasted about 1 hour

Alert! - INC160057 - PaymentStream Direct AFT Not Loading

PS AFT is currently not loading and in some cases PaymentStream Direct is being slow to load. Technical Support teams are investigating. We will provide an update by 8 a.m. PT (11 a.m. ET) Central 1 - Support@central1.com - 1.888.889.7878, press 1

Minor · 9 days ago · lasted 7 days

INC159978 -- ClickSWITCH error when enrolling

Central 1 has identified an error occurring in ClickSWITCH preventing members from completing enrollments. The fix has been identified and has been expedited into the May 31 core release 692. Please reach out to Digital Banking Support for any inquiries.

Minor · 15 days ago · lasted 1 day

Alert! - INC159661 - Wires Data Extract Files Delayed

*** THIS NOTICE IS TARGETED TO THOSE ORGANIZATIONS THAT SUBSCRIBE TO THE WIRES DATA EXTRACT FILES *** Due to technical issues with the process that creates the Wires Data Extract files, the PSWD0518 and PSWR0518 files will be delayed. We are unable to deliver the files this evening. Technical support staff are investigating the matter and the intention is to have a resolution by the end of business tomorrow, May 19. This will allow us to create the delayed 0518 files in addition to the 0519 files normally scheduled for tomorrow evening. The files will not be combined. An update on this matter will be provided by 11 a.m. PT, May 19 (2 p.m. ET). Central 1 - Support@central1.com - 1.888.889.7878, press 1

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Minor · 16 days ago · lasted 34 minutes

Alert! - INC159604 - Rollback of Digital Banking Core Release 691

Please be advised that Digital Banking Core Release 691 is being rolled back due to a technical issue found post release. Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Minor · 19 days ago · lasted about 5 hours

Alert! -INC159355 OpenText E-Studio/TeamSite 20 outage

Please note that Central 1 has raised an incident with OpenText to review errors and blank content areas, that are currently appearing when editing pages with E-Studio/TeamSite 20. Our teams are working together to find a resolution and we will provide an update by or before 11 a.m. PT (1 p.m. ET). Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

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Frequently Asked Questions

Is Central 1 down right now? What is Central 1 current status?
Central 1 seems to be up and running. We've updated the status 7 minutes ago.
Was Central 1 down today?
Central 1 is up and running now. In the last 24 hours there was 0 outages.
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There are a few things you can try:
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