Check the stats and details of the latest Central 1 outages and issues
Home Trust Visa has advised Central 1 there is a delay in processing payments made on September 10. They are actively investigating and all payments will be backdated to original payment date. Only payments made on September 10 were affected. Central 1 will advise when Home Trust Visa has been able to resolve their issue. Central 1 - [email protected] - 1.888.889.7878, press 1
Maintenance Incident Alert! - INC147899 - Error sending e-Transfers on Mobile App
Please be advised, an incident was introduced with release 670 on August 24th. If a member does not have any existing Interac e-Transfer contacts, and tries to send an e-Transfer via Mobile App, then the Mobile App will return an error. This issue should only affect a small number of members; new members, members with new PANs that were not migrated via PAN Migration or PSD PAN Change, or members that have manually removed all their e-Transfer contacts. The work around is to add at least one e-Transfer recipient via Desktop. Central 1 is actively investigating a fix and will provide an update tomorrow, September 1 by 10 A.M. PT (1 P.M. ET). Central 1 - [email protected] - 1.888.889.7878, option 2
Collabria has advised Central 1 that they experienced system issues which has led to a delay in processing of Collabria Visa and Mastercard payments made on September 16. Collabria is actively investigating and all payments will be backdated to original payment date. Only payments made on September 16 were affected. Central 1 will advise when Collabria Visa and Mastercard has been able to resolve their issue. Central 1 - [email protected] - 1.888.889.7878, press 1
Resolved Minor Alert! - INC148526 - Branch and Corporate Capture Images not appearing on the Scanned Item List
Central 1 is investigating an issue where there is no image or data transferred to the application after cheques have been scanned. An update will be sent out at 2:30 p.m. PT (5:30 p.m. ET) or sooner if this issue is resolved. Central 1 - [email protected] - 1.888.889.7878, press 1
Resolved Minor Alert! - INC148313 - Interac Settlement missing ‘Fulfill Money Request’ and ‘Money Request deposit’ transactions
Interac settlement files starting from September 12 are missing some Fulfill Money Request and Money Request deposit transactions. Interac is working to resolve the error causing the drops in their transactional reporting. Interac will continue to experience settlement issues until they resolve their incident. All other e-Transfer transactions are being reported accurately and this is not directly impacting your members with ‘Fulfill Money Request’ and ‘Money Request deposit’ transactions. Impact: financial institutions will have a settlement outage with their e-Transfers reports (EMCD/EMTC) as some transactions will be missing until Interac can report the missing transactions. Also, some Money Request deposit transactions on the ECCX report will have an exclamation point (!) but do not need to be manually adjusted. Please make sure to check Interac OAS and your banking system before adjusting. We apologize for any inconvenience this causes you or your members and will send out an...
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It has never been easier to understand the outages in your external cloud services.
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