This chart provides user-reported problems for Central 1 in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official Central 1 status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Central 1 outages and possible affected you.
Minor · started 1 day ago
Please be advised that January 24 Everlink ATM settlement amounts (shown as TM on AIBC/AIOC reports) do not match the settlement reports provided by Everlink. Central is investigating this matter with Everlink and an update will be provided by 9:30 am PT (12:30 pm ET) tomorrow, January 26. Central 1 - [email protected] - 1.888.889.7878, press 1
Minor Resolved · about 14 hours ago · lasted 21 minutes
Central 1 is aware that the Wires application is not fully functioning. Some users can load the application but many of the functions within the application are not accessible. Our technical team is investigating. We will provide an update by 11:00 am PT (2:00 pm ET). Central 1 - [email protected] - 1.888.889.7878, press 1
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Maintenance Resolved · 1 day ago · lasted about 15 hours
Currently the PS-Wires ‘Create Return Wire’ feature is returning a “There was an error processing your request” error. Central 1 is working with the team to deploy a fix this evening at 7 p.m. PT (10 p.m. ET). If you have any questions please contact our tracing desk - [email protected] email, phone# 604 737 5040 Central 1 - [email protected] - 1.888.889.7878, press 1
Minor Resolved · 3 days ago · lasted about 5 hours
Central 1 is currently experiencing intermittent connection errors with MemberDirect Business (MDB). We are actively investigating and we will provide an update by 11:00 a.m. PT (2:00 p.m. ET). Central 1 - [email protected] - 1.888.889.7878, option 2
Minor Resolved · 11 days ago · lasted about 1 hour
Alert! - INC152262 - FX Drafts via Convera Currently Down
Convera has notified Central1 they are experiencing system issues due to a result of the maintenance that Convera completed over the weekend (CHG130713). Users are not able to access FX Drafts and are receiving a service unavailable error message. Central 1 and Convera’s technical teams are currenting investigating. An update will be sent out by 12:00 p.m. PT (3 p.m. ET), or sooner if service is restored before then. Central 1 - Sup[email protected] - 1.888.889.7878, press 1
Maintenance Resolved · 15 days ago · lasted 6 days
Alert! - INC152192 - Mobile App add/edit Interac Sender Profile error
An incident has been discovered in Digital Banking Core Release 682. When adding or editing the Interac Sender Profile in the Mobile App, the user may see an error when saving the change that says "This service is not available right now". The issue is intermittent and there is no impact to users who do not add or update their Interac Profile through the app. Workarounds are to close the app, re-open and try again; Or use Desktop/MobileWeb to update the Interac Profile. Central 1 is working on a new production release to correct this incident. We will provide an update on or before Monday January 16th, 12pm PT / 3pm ET. Central 1 - [email protected] - 1.888.889.7878, option 2
Major Resolved · 22 days ago · lasted 27 minutes
Alert! -INC151943 - Interac E-transfers error 910 and 914
Central 1 is observing Interac timeouts and errors 914 and 910 that are showing while users are sending and receiving E-transfers, starting at approximately 5:00 pm. PT (8:00 p.m. ET) today. Central 1 is actively investigating and will provide an update on or before 7:30 pm a.m. PT (10:30 p.m. ET). Central 1 - [email protected] - 1.888.889.7878, option 2
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