Is Gladly Down?
Gladly status is operational
Stats for Gladly official incidents in the last 30 days
Number of Incidents
1 outages
Since last incident
25 days
Users reports for Gladly in the last 12 hours
Monitor Gladly and all your third-party dependencies in one place
Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including Gladly.
Monitor and keep track of Gladly's current and past outages
Minor · 24 days ago · lasted 20 minutes
Investigating Gladly Sidekick Issues
We are investigating an issue with Gladly Sidekick causing a subset of Threads to be handed off prematurely to Agents, before being handled by automation. Inbound and outbound communications on Chat and other channels are not affected. We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Minor · about 1 month ago · lasted about 2 hours
We have identified issues with sending outbound SMS-es intermittently from Gladly, causing delivery failures. We are continuing to work with our carrier partner on a resolution for the SMS issues. We will continue to post updates to the Status Page, every 30 minutes until this issue is resolved. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Minor · 3 months ago · lasted about 4 hours
Gladly is investigating errors from some reports downloaded as a CSV or via API. We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Minor · 3 months ago · lasted about 2 hours
We are monitoring an incident within AWS - Gladly's platform partner. At this time, the incident is not affecting the Gladly Production ecosystem. We will continue to keep the Status Page updated should any changes occur. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Minor · 3 months ago · lasted about 4 hours
Gladly is investigating reports of Chat Latency. We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Major · started 4 months ago
Investigating Voice Connection Issues
Gladly is investigating reports of Voice connection issues causing errors with call routing. We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
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Frequently Asked Questions
- Is Gladly down right now? What is Gladly current status?
- Gladly seems to be up and running. We've updated the status less than a minute ago.
- Was Gladly down today?
- Gladly is up and running now. In the last 24 hours there was 0 outages.
- I'm having issues with Gladly, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- Check on the top of the page if there are any reported problems by other users.
- Having problems with Gladly and need support?
-
- Reach out to their Twitter account.
- Find their support at their official website.
- Find their support contact at their official status page.
- How can I monitor Gladly outages?
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- Subscribe (if possible) to updates on the official status page
- Create an account in IsDown. Start monitoring Gladly and get alerts in real-time when Gladly has outages.
- Why use IsDown instead of Gladly status page?
- IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled. Check more details in here.
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- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
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- You can go to the Billing section in your account and choose one of the plans. We have monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
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- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
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- Just contact us, and we'll add it ASAP.
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