HelpDesk status updated a few minutes ago

HelpDesk Status. Is HelpDesk Down?

Check if HelpDesk is down, official outages, user-reported issues, and outages map.

Is HelpDesk down right now?

HelpDesk is working normally

IsDown checked HelpDesk status on at , and appears to be operational. We've received 0 user reports in the past 24 hours. IsDown collects in real-time HelpDesk status data from official sources and user reports.

HelpDesk not working for you?

HelpDesk service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
HelpDesk Outage Map

View HelpDesk Reports Map

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User reports for HelpDesk

See what users are saying about HelpDesk issues that impacted them and how they are affected by the outage.

  • Dave - Our HelpDesk app (https://app.helpdesk.com/tickets/all) redirects to ( (https://www.text.com/app/inbox/tickets) with an "oops something went wrong" message..

  • Jingerly - HelpDesk is still down. Unable to use it. .

  • Sash - I’m experiencing an issue with the help desk tool. It keeps loading continuously without progressing. I’ve tried refreshing the page and clearing the cache, but the issue persists. Seeking your assistance with this..

  • Shayne - I’m experiencing an issue with the help desk tool. It keeps loading continuously without progressing. I’ve tried refreshing the page and clearing the cache, but the issue persists. Seeking your assistance with this..

  • Sash - HelpDesk is not launching since yesterday, It just keeps loading..

  • Jingerly - HelpDesk is just only loading. Can't open it. .

  • Caren - Helpdesk is not working on my end.

  • Sash - HelpDesk is not launching since yesterday, It just keeps loading..

HelpDesk outages and downtime history

IsDown has tracked 21 incidents since started monitoring HelpDesk status in March 2021. We collect data from 5200+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official HelpDesk outages and also issues that we're started by a spike in crowdsource reports.

Minor about 2 hours
Delayed Creation of Tickets from Forwarded Emails
Dec 07, 2025 at 08:03 AM
Minor about 7 hours
HelpDesk - degraded performance
Jul 02, 2025 at 08:22 AM
Minor 42 minutes
HelpDesk application issue
Jul 02, 2025 at 04:05 AM
Major about 6 hours
HelpDesk - degraded performance
May 27, 2025 at 06:15 AM
Minor 42 minutes
Performance issue
May 18, 2025 at 04:07 AM
Minor 35 minutes
HelpDesk - problem with delivering emails
Jan 30, 2025 at 04:23 PM
Minor about 1 hour
HelpDesk agent application - delay in loading times
Jan 29, 2025 at 04:02 AM
Minor about 8 hours
Outbound messages delayed
Nov 13, 2024 at 03:42 AM
Minor about 2 hours
Delay in app loading time
Aug 30, 2024 at 05:16 AM
Minor 34 minutes
Delay in app loading time
Aug 23, 2024 at 09:35 AM
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HelpDesk components or services current status

Component Status
Agent app OK
API OK
Integrations OK
Subprocessors' service OK
Support chat on www.helpdesk.com OK

How to monitor the status of HelpDesk and all your dependencies?

IsDown is a status page aggregator that monitors if HelpDesk and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when HelpDesk, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.

How IsDown monitors HelpDesk?

IsDown monitors HelpDesk health in almost real-time

Every few minutes we go to the status page of HelpDesk (and 5,200+ other services) and check if they are experiencing issues. We collect the status and outage information of HelpDesk's 5 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.

The moment an issue is detected in HelpDesk, IsDown sends an alert and updates your status page

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from HelpDesk and other services.

One status page to monitor all your external dependencies

What you get when monitoring HelpDesk with IsDown

Track HelpDesk incidents and downtimes by severity

IsDown checks HelpDesk official status page for major/minor outages or downtimes. A major outage is when HelpDesk experiences a critical issue that severely affects one or more services/regions. A minor incident is when HelpDesk experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a HelpDesk outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users reports problems with HelpDesk

HelpDesk and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of HelpDesk outages and downtimes

IsDown collects all information from the outages published in HelpDesk status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Only get alerted on the HelpDesk outages that impact your business

IsDown monitors HelpDesk and all their 5 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor HelpDesk but also 5,200 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor HelpDesk and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.

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Monitor HelpDesk and all your external dependencies in real-time

Get notified imediatelly when there's an issue with HelpDesk or other services

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from HelpDesk and other services.

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Get notified imediatelly when there's an issue with HelpDesk or other services

Send outage information from HelpDesk and other services to your tools

IsDown integrates with 20+ tools. Connect the status of HelpDesk and 5,200 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

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Send outage information from HelpDesk and other services to your tools

Share HelpDesk status in your status page

Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is HelpDesk down?'

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Share HelpDesk status in your status page

HelpDesk Downdetector vs IsDown

Need similar to Downdetector HelpDesk alerts? IsDown might be the solution for you. While Downdetector relies on user-submitted reports to detect HelpDesk outages, IsDown monitors HelpDesk's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official HelpDesk status page monitoring with real-time incident details.
Monitor 5,200+ services including HelpDesk in a single dashboard.
Instant HelpDesk outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of HelpDesk official status and user-reported issues.
Maintenance feed for HelpDesk
Granular alerts filtering by HelpDesk components and regions.
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Frequently Asked Questions

Is HelpDesk down today?

HelpDesk isn't down. You can check HelpDesk status and incident details on the top of the page. IsDown continuously monitors HelpDesk official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current HelpDesk status?

HelpDesk is currently operational. You can check HelpDesk status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a HelpDesk outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is HelpDesk down today or just slow?

Currently there's no report of HelpDesk being slow. Check on the top of the page if there are any reported problems by other users.

How are HelpDesk outages detected?

IsDown monitors the HelpDesk official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is HelpDesk having an outage right now?

HelpDesk last outage was on December 07, 2025 with the title "Delayed Creation of Tickets from Forwarded Emails"

How to check if HelpDesk is down?

Why use IsDown to monitor HelpDesk instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor HelpDesk and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring HelpDesk?

IsDown and DownDetector help users determine if HelpDesk is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about HelpDesk's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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