Number of Incidents
2 outages
Since last incident
10 days
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Minor · 10 days ago · lasted about 10 hours
NetDocuments is investigating a potential latency issue in the US Service that could be affecting some customers. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ US customers call 801-226-6882 or 866-NETDOCS (638-3627) AU customers call +61 2 8310 4319 EU customers call +44 2034.556770
Minor · 11 days ago · lasted about 2 hours
NetDocuments is investigating a potential issue with slowness in the US Service. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ US customers call 801-226-6882 or 866-NETDOCS (638-3627) AU customers call +61 2 8310 4319 EU customers call +44 2034.556770
Major · about 1 month ago · lasted about 3 hours
NetDocuments is investigating a potential issue accessing the US Service. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Minor · about 2 months ago · lasted 21 minutes
We are currently experiencing issues with our Support phone system provider. The third party provider for this service is actively working on restoring the functionality. The NetDocuments Service is not affected by this issue. If you need assistance from NetDocuments Support currently, please open a Support Case on our Support Portal: https://support.netdocuments.com We will continue to update this message as more details are available.
Minor · started 5 months ago
We are currently experiencing an issue that is affecting the ability to use SetBuilder. We will update this post with additional details as soon as they are available.
Minor · started 5 months ago
Our engineering team has identified an issue causing some customers to experience delays in navigation to workspaces and search fails. We are currently doing maintenance to help mitigate the issue. We will provide regular updates on the status of this issues.
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