Is Onfido Down? Check current status

Check if Onfido is down, official outages, user-reported issues, and outages map.

Current Onfido status

Onfido is working normally

Updated from Onfido official status page

Onfido not working for you?

Onfido service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
Onfido Outage Map

View Onfido Reports Map

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Onfido recent outages and downtime history

IsDown has tracked 174 incidents since started monitoring Onfido status in June 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Onfido outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Oct 20, 2025
10:48 AM EDT
Minor
QES/OTP performance is degraded
We are experiencing degraded performance with QES and OTP services due to an ongoing issue involv...
about 6 hours
Oct 20, 2025
09:45 AM EDT
Major
Outage in the US region
We are currently investigating this issue.
about 7 hours
Oct 20, 2025
08:10 AM EDT
Minor
Increased turnaround time for document check processing in the EU region
We are currently investigating an increase in turnaround time for document check processing in th...
about 1 hour
Oct 20, 2025
05:57 AM EDT
Minor
QES performance is affected in EU
The OTP provider is currently impacted by an AWS outage, resulting in errors within QES workflows.
about 3 hours
Oct 20, 2025
02:45 AM EDT
Major
Services down in US region
Due to an upstream dependency we were not able to receive check creation requests, process checks...
about 3 hours
Oct 09, 2025
09:17 AM EDT
Minor
Increase in webhooks latency
We've identified an increase in webhooks latency affecting the EU region.
42 minutes
Oct 09, 2025
05:41 AM EDT
Major
Identity Enhanced is experiencing a significant decrease in TaT for applicants globally (excludin...
TaT of Identity Enhanced are affected and could be lower than usual. We are in contact with our...
about 3 hours
Sep 27, 2025
03:45 AM EDT
Minor
QES increased turnaround time
We are facing a partial outage with our provider which leads to increased turnaround time QES tasks
about 4 hours
Sep 24, 2025
10:57 AM EDT
Minor
Increased document report TaT in the EU cluster
We have identified an issue in our EU region that is negatively impacting the document report TaT...
about 3 hours
Sep 23, 2025
06:08 AM EDT
Minor
Increase of withdrawn device intelligence reports
We have rolled back a faulty deployment that caused device intelligence reports to be withdrawn. ...
34 minutes
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  • Monitor external dependencies in one status page
  • Track status changes in real-time
  • Keep your team or customers informed
  • Create private or public status pages

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User comments about Onfido status

See what users are saying about Onfido issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

  • Dmitry - Identity verification on my website is working fine but I cannot log into https://dashboard.ca.onfido.com/results (blank page with console errors) and reset pw flow isn't working..

  • Bobby - Server won't come up to let me do verification .

    Document Verification

  • Mara - I was being referred from a different app to verify my ID. However, the ID scanner doesn't open at the moment..

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Identity verification service that uses AI to validate personal documentation and biometric data, ensuring compliance and fraud prevention through API integration and a user-friendly dashboard.

Monitoring Onfido since June 2021

Tracking 24 Onfido services and regions

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27 incidents in 2025

How to monitor the status of Onfido and all your dependencies?

IsDown is a status page aggregator that monitors if Onfido and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when Onfido, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.

How IsDown monitors Onfido?

IsDown monitors Onfido health in almost real-time

Every few minutes we go to the status page of Onfido (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of Onfido's 24 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.

The moment an issue is detected in Onfido, IsDown sends an alert and updates your status page

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Onfido and other services.

What you get when monitoring Onfido with IsDown

Track Onfido incidents and downtimes by severity

IsDown checks Onfido official status page for major/minor outages or downtimes. A major outage is when Onfido experiences a critical issue that severely affects one or more services/regions. A minor incident is when Onfido experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Onfido outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users reports problems with Onfido

Onfido and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of Onfido outages and downtimes

IsDown collects all information from the outages published in Onfido status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Prepare for upcoming Onfido maintenance events

Onfido publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Only get alerted on the Onfido outages that impact your business

IsDown monitors Onfido and all their 24 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Onfido but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor Onfido and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.

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Get notified imediatelly when there's an issue with Onfido or other services

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Onfido and other services.

Start Monitoring for Free

Send outage information from Onfido and other services to your tools

IsDown integrates with 20+ tools. Connect the status of Onfido and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

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Share Onfido status in your status page

Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Onfido down?'

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Onfido Downdetector vs IsDown

While Downdetector relies on user-submitted reports to detect Onfido outages, IsDown monitors Onfido's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official Onfido status page monitoring with real-time incident details.
Monitor 4,522+ services including Onfido in a single dashboard.
Instant Onfido outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of Onfido official status and user-reported issues.
Maintenance feed for Onfido
Granular alerts filtering by Onfido components and regions.
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Frequently Asked Questions

Is Onfido down today?

Onfido isn't down. You can check Onfido status and incident details on the top of the page. IsDown continuously monitors Onfido official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Onfido status?

Onfido is currently operational. You can check Onfido status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Onfido outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Onfido down today or just slow?

Currently there's no report of Onfido being slow. Check on the top of the page if there are any reported problems by other users.

How are Onfido outages detected?

IsDown monitors the Onfido official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Onfido having an outage right now?

Onfido last outage was on October 20, 2025 with the title "QES/OTP performance is degraded"

How to check if Onfido is down?

Why use IsDown to monitor Onfido instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Onfido and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Onfido?

IsDown and DownDetector help users determine if Onfido is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Onfido's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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