Is Onfido down?

Onfido current official status is Up and running

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Onfido Latest Stats, Incidents, and Reports

1
Incidents in the last 7 days
3
Incidents in the last 30 days
Reports in the last 12 hours

Resolved Minor Elevated error rate affecting Applicant form component in EU region

We're currently experiencing elevated error rates impacting Applicant form, affecting all clients using it in the EU region. We will provide an update at 18:30 UTC

Resolved Minor Elevated error rate affecting check creation in EU region

We're currently experiencing elevated error rates impacting check creation, affecting all clients in EU region. We will provide an update at 10:15 UTC

Resolved Minor Unavailable support page

We are currently having trouble with redirect from our webpage to the support page. In order to contact support in the meantime please e-mail us via [email protected]

Resolved Minor Increased error rates and latency on US region

We're currently experiencing elevated error rates and latency, impacting our US region (*.us.onfido.com), across all our products. Initial investigations have identified upstream issues in AWS infrastructure. We will provide further updates at 14:00 UTC.

about 1 month ago Official incident report

Resolved Minor Elevated error rate affecting Document Verification

We're currently experiencing elevated error rates impacting Document Verification, affecting a few of our clients. The errors seem related to an outage in one of our data suppliers. We will provide an update at 3:30 UTC.

about 1 month ago Official incident report

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FAQ

Is Onfido down?
Onfido seems to be up and running. We're updating the status regularly.
I'm having issues with Onfido, but the status is OK. What's going on?
There are a few things you can try:
How can I be notified when Onfido is having issues?
You can subscribe for updates on the official status page or create an account in IsDown. We will send you an email, Slack, or Discord in real-time when Onfido has issues.
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We want to keep you updated on the status of the services that impact your company. You get a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
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