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PubNub Latest Stats, Incidents, and Reports

Incidents in the last 7 days
Incidents in the last 30 days
Reports in the last 12 hours
days since last incident

Resolved Minor Issue with messages missing in Storage & Playback in US West PoP

Users in our US West PoP are currently experiencing an issue with our Storage & Playback service that is causing some messages to not appear in calls to that service. No errors are being returned from the service, despite messages not being returned correctly. The other services, including PubSub, are working normally. We are investigating the issue.

23 days ago

Resolved Major Channel Groups services are reporting errors in the EU PoP

At about 21:25 UTC on Feb 16 (Feb 16, 13:25 PST)}, the Channel Groups service began to report errors in the EU PoP. PubNub Technical Staff is investigating and more information will be posted as it becomes available. If you are experiencing issues that you believe to be related to this incident, please report the details to PubNub Support ([email protected]).

3 months ago

Resolved Major The Subscriber and Channel Groups services are reporting errors in the AP South PoP

At about 03:25 UTC on Feb 16 (Feb 15, 19:25 PST)}, the Subscriber and Channel Groups service began to report errors in the AP South PoP. PubNub Technical Staff is investigating and more information will be posted as it becomes available. If you are experiencing issues that you believe to be related to this incident, please report the details to PubNub Support ([email protected]).

3 months ago

Resolved Minor Degraded performance of Functions service in the Mumbai PoP

We are experiencing degraded regional Functions performance in Mumbai PoP. The issue is currently under investigation

4 months ago

Resolved Minor Continuation to premature client timeouts to the Subscribe service in Mumbai PoP

At 06:28 UTC on 01/29, we observed that some customers may be experiencing a higher rate of premature disconnection of TCP connections for certain TLS sessions, which could be seen as client timeouts. This would particularly affect customers using a origin and primarily affects the subscribe API call, but others may have a lesser effect. This has been partially mitigated, but we continue to work towards a complete solution.

4 months ago

PubNub Components Status

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Frequently Asked Questions

Is PubNub down today?
PubNub seems to be up and running. We've updated the status 3 minutes ago.
I'm having issues with PubNub, but the status is OK. What's going on?
There are a few things you can try:
How can I be notified when PubNub is having issues?
You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when PubNub has issues.
Why use IsDown?
We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
What happens when I create an account?
You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
How can I pay for a subscription?
You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
Can I get a refund?
We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
We are missing some important service?
Contact us, and we'll add it ASAP.

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