Is commercetools API Projects Down?

This page shows the live commercetools API Projects status so you can confirm in seconds if commercetools API Projects is down.

commercetools API Projects current status

Updated

commercetools API Projects is operational

IsDown pulls data from the official status page every few minutes and collects user-reported commercetools API Projects issues.
Refresh the page to see the latest updates.

commercetools API Projects user-reported issues in the last 24 hours

This chart displays the number of user-reported commercetools API Projects problems over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.

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commercetools API Projects outage history

IsDown has tracked 37 incidents for commercetools API Projects since started monitoring commercetools downtimes in February 2023. We are also collecting data from 4000+ services, and normalize the data to give you a clear picture of the impact of the outage.

  • Mar 28 2025

    about 1 month ago · lasted 44 minutes

    The background data processing infrastructure is delayed causing inaccuracies in customer search results via the API and the Merchant Center.

  • Mar 20 2025

    about 2 months ago · lasted 44 minutes

    GCP AU We are experiencing elevated levels of 5xx errors across Products API endpoints. Our teams are actively investigating the issue and working to mitigate the impact. We are committed to resolving this as swiftly as possible and will pr...

  • Feb 07 2025

    3 months ago · lasted about 1 hour

    GCP Europe We are experiencing elevated levels of 5xx errors across certain API endpoints. Our teams are actively investigating the issue and working to mitigate the impact. We are committed to resolving this as swiftly as possible and will...

  • Jan 09 2025

    4 months ago · lasted 22 minutes

    We are experiencing elevated levels of 500 errors across auth API endpoints. Our teams are actively investigating the issue and working to mitigate the impact. Affected endpoints include: - POST /oauth//anonymous/token - POST /oaut...

  • Jan 07 2025

    4 months ago · lasted about 3 hours

    We are currently experiencing a service disruption in GCP AU, affecting all systems, including APIs and Merchant Center. Our team is actively investigating the issue and will provide updates as we make progress.

  • Feb 2023 ...
    IsDown started monitoring commercetools status

    We've tracked and collected 37 incidents for commercetools API Projects since started monitoring commercetools status

Sign up and check all outage history

Latest user comments about commercetools API Projects issues

No comments yet

commercetools API Projects outages in the last 30 days

Number of Incidents

0 issues

Last incident

42 days ago

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Having problems with commercetools API Projects? What can you do?

  1. First, stay calm.

    • We know it's stressful when commercetools API Projects is down, but running around is not going to fix it.
    • Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.
  2. Make a quick evaluation of the impact of the commercetools API Projects outage

    • Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
    • If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.
  3. Communicate with your team and users quickly

    • If commercetools API Projects is having problems and impacting your business, it's important to keep your team and users informed.
    • Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
    • If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.
  4. Understand the root cause

    • After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
    • Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.
  5. Is there any mitigation for the issue?

    • Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
    • Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.
  6. Did commercetools API Projects recover?

    • Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.
  7. Post-incident analysis

    • Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
    • Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.
    • Vendors usually publish post-mortem analysis reports, so keep an eye on their social media channels and website for more information.
  8. Prepare for the next incident, because it will happen again

    • Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
    • Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by aggregating and monitoring all dependencies status and alerting you if they are having issues. Create status pages to communicate with your team and users.

Want to be informed about commercetools status changes?

IsDown offers an easy way to monitor commercetools with maximum flexibility

Major Outages Notifications

IsDown monitors API Projects for major outages. A major outage is when API Projects experiences a critical issue that severely affects one or more services/regions. When commercetools marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors commercetools status page for minor outages. A minor outage is when API Projects experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in commercetools status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Component Filtering

IsDown monitors commercetools and all their 6 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

commercetools and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

Frequently Asked Questions

Is commercetools API Projects down today?

commercetools API Projects isn't down. You can check commercetools API Projects status and incident details on the top of the page. IsDown continuously monitors commercetools API Projects official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current commercetools API Projects status?

commercetools API Projects is currently operational. You can check commercetools API Projects status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a commercetools API Projects outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is commercetools API Projects slow today?

Currently there's no report of commercetools API Projects being slow. Check on the top of the page if there are any reported problems by other users.

How are commercetools API Projects outages detected?

IsDown monitors the commercetools API Projects official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last commercetools API Projects outage?

commercetools API Projects last outage was on March 28, 2025 with the title "Data Processing Delay - GCP North America - Customer Search"

commercetools not working for you? How do I know if commercetools is down?

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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