Outage in Help Scout

Web App Connection Timeouts

Resolved Minor
October 24, 2022 - Started about 2 years ago - Lasted 19 minutes
Official incident page

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Outage Details

Help Scout is back up and running, but we're currently working to clear inbound and outbound email queues. Additionally, folder views/counts, as well as workflows, will be slow to update until we're in the clear.
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 10/24/2022 03:25PM

Help Scout is back up and running, but we're currently working to clear inbound and outbound email queues. Additionally, folder views/counts, as well as workflows, will be slow to update until we're in the clear.

Latest Help Scout outages

AI Service issues - 20 days ago
Slow page loads - about 2 months ago
Inbound Email Delays - 2 months ago
Access Issues - 2 months ago

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