ShipEngine Outage History

FedEx's API experienced an outage that caused 500 errors for label generation and other requests through ShipEngine, affecting FedEx US services. The incident lasted 51 minutes before a fix was implemented and the service was restored. ShipEngine monitored the resolution to ensure stability before marking the incident as resolved.

ShipEngine users experienced login and dashboard access issues for 3.1 hours due to an outage with a third-party service provider. The ShipEngine API Dashboard was affected, preventing users from completing login attempts successfully. The issue was resolved after the team worked with the provider to restore functionality and implemented a fix.

The ShipEngine API experienced elevated timeout rates and performance degradation that affected some users for 21.2 hours. Users reported increased frequency of timeouts when accessing the service. The incident was resolved after investigation and remediation efforts.

The ShipEngine API experienced elevated timeout rates and performance degradation that impacted some users for 4.5 hours. Users reported increased frequency of timeouts when accessing the service. The issue was identified and resolved with a fix implementation.

ShipEngine experienced a major incident where the account dashboard failed to display all active carrier connections, with users reporting that only USPS remained visible while other carriers disappeared and could not be re-added due to error messages. The issue affected the ShipEngine API Dashboard for 2.5 hours before being resolved with a fix that was monitored to ensure stability.

The ShipEngine API experienced elevated timeout rates and performance degradation that impacted some users for 1.6 hours. A fix was implemented which reduced error rates, and the service was monitored until full resolution was confirmed. The incident was fully resolved after investigating and addressing the underlying cause.

Sendle halted all shipments across Australia, Canada, and the US as of January 11th, with all scheduled pickups from January 12th onward being cancelled. In-transit parcels were delivered at the discretion of delivery partners, while CouriersPlease confirmed they would deliver existing Sendle consignments in their network but cease future pickups. The incident was resolved after approximately 51 days with users advised to utilize alternative carriers during the disruption.

UPS implemented a change to their dimensional weight calculation system for US and Canadian shipments, requiring package dimensions to be rounded up to the nearest whole centimeter or inch effective January 11, 2026. This affected UPS shipping services in both the US and Canada through ShipEngine's platform. The incident was monitored and subsequently resolved after the changes were fully implemented.