Twilio Outage History

Twilio experienced SMS delivery delays to MTN network subscribers in Cameroon for 2.7 hours. The issue affected SMS services in the Middle East & Africa region, causing delayed message delivery to users on the MTN network. The service was restored after the engineering team investigated and resolved the underlying delivery issues.

Twilio experienced SMS delivery delays when sending messages to Lycamobile France subscribers for 9.1 hours. The issue affected SMS services in the Europe region, with Twilio's engineering team working with their carrier partner to resolve the problem. The incident was fully resolved after the team identified the root cause and implemented a fix, with gradual recovery observed throughout the resolution process.

Twilio experienced SMS delivery failures from multiple Czech Republic mobile networks to a subset of Twilio long code numbers, affecting SMS services in Europe for 25 hours. The issue was resolved through collaboration with carrier partners, and SMS delivery to Czech Republic long codes returned to normal operation.

Twilio experienced SMS delivery delays and failures to Megafon network subscribers in Tajikistan over a 45.6-hour period. The issue affected Twilio's SMS service in the APAC region, with engineers working alongside carrier partners to resolve the connectivity problems. Service was fully restored after multiple recovery attempts and monitoring periods.

Twilio experienced SMS delivery delays when sending messages to the Telcel network in Mexico, affecting their SMS service in Latin America for 2.7 hours. Engineers worked with carrier partners to address the issue, with recovery observed before full resolution. The incident was resolved and SMS delivery to the Telcel network returned to normal operation.

Twilio customers experienced delays in transcription completion for services with PII Redaction enabled over a 10.1-hour period. The issue affected the Console component and caused extended processing times for transcription services that had personally identifiable information redaction features activated. The underlying issue was addressed and service returned to normal operation, with transcription completion times recovering to expected levels.

Twilio's RCS Compliance Registration Onboarding feature failed to load in the Console, causing customers to receive error pages when attempting to register their RCS Sender with Google or supported countries. The incident lasted 1.8 hours and was resolved after the team identified the root cause and deployed a fix, restoring normal registration functionality.

Twilio experienced MMS delivery delays lasting 7.4 hours when sending messages from a subset of Long Codes to Altice network subscribers in the United States. The issue affected MMS Long Code services in North America, causing delayed message delivery to recipients on the Altice network. Twilio identified the root cause, implemented a fix, and confirmed full resolution of both delivery delays and delivery report delays.

Twilio experienced SMS delivery failures to Datora network subscribers in Brazil for approximately 14 days, affecting customers' ability to send messages to users on that specific network. The incident was identified and worked on continuously throughout the extended outage period. Service was eventually restored with confirmed recovery of SMS delivery to Datora network subscribers.

Twilio experienced SMS delivery delays to Tune Talk network subscribers in Malaysia for 4.6 hours, affecting customers sending messages to that specific carrier. The engineering team investigated the issue and monitored recovery as delivery rates gradually returned to normal. The incident was fully resolved with SMS delivery rates confirmed to be back to normal levels.