Twilio Outage History

Twilio's Event Streams service experienced delivery delays for 1.8 hours on March 2nd, 2026. The engineering team investigated and monitored the service as it recovered. The incident was fully resolved with normal event delivery restored.

Twilio customers experienced SMS delivery delays when sending messages from a subset of Twilio Long Codes to Altice network subscribers in the United States, affecting MMS Long Code services in North America. The incident lasted 8.9 hours before delivery performance recovered and the issue was fully resolved.

Twilio experienced SMS delivery delays to Rakuten network subscribers in Japan for 5.6 hours, affecting customers sending messages to that specific carrier. The team identified the root cause and worked to resolve the delivery issues. Service was restored after observing recovery in SMS delivery performance and confirming stable operations.

Twilio experienced SMS delivery delays and failures for messages sent from alphanumeric sender IDs to multiple mobile networks in the United Arab Emirates over an 11.4-hour period. The incident affected Twilio's SMS service in the Middle East & Africa region, preventing reliable message delivery to UAE network subscribers. The service was restored to normal operation after monitoring confirmed recovery of SMS delivery functionality.

Twilio experienced SMS delivery delays to Access network subscribers in Malawi for 17.7 hours, affecting customers sending messages to that specific carrier. The incident impacted SMS services in the Middle East & Africa region. Service recovery was observed and monitored for stability before being fully resolved with normal SMS delivery restored.

Twilio experienced SMS delivery delays to Lycamobile network subscribers in the United Kingdom for 2.6 hours. The issue affected SMS services in the Europe region, causing delayed message delivery for customers sending texts to Lycamobile users. The service was restored after monitoring confirmed recovery, and the incident was fully resolved.

Twilio customers experienced MMS delivery delays when sending messages to Altice network subscribers in the United States, affecting MMS Long Code services in North America. The incident lasted 8.7 hours, with Twilio actively investigating the issue throughout the duration. Service was restored to normal operation after the team observed recovery and monitored for stability.

Twilio experienced SMS delivery failures to MTS network subscribers in Kazakhstan for 13.1 hours. The issue affected Twilio customers trying to send SMS messages to recipients on the MTS network in that region. Twilio engineers worked with their carrier partner to resolve the problem, and SMS delivery was restored to normal operation.

Twilio experienced SMS delivery delays to Moov network subscribers in Côte d'Ivoire for 18.4 hours, affecting customers trying to send messages to that specific carrier network. The issue was resolved through collaboration with Twilio's carrier partner, and SMS delivery returned to normal operation.

Twilio experienced SMS delivery failures to du and Etisalat network subscribers in the United Arab Emirates for 17.1 hours. The issue affected Twilio customers' ability to send SMS messages to recipients on these two major UAE mobile networks. The service was restored after the team identified and resolved the underlying cause, with delivery returning to normal operations.