UserTesting Outage History

UserTesting experienced a 2.1-hour incident where hidden observers could not access video streams during Live Conversations sessions. Users were provided a temporary workaround to join sessions as co-moderators to maintain access to the stream functionality. The issue was identified, fixed, and fully resolved after a monitoring period.

Multiple users experienced sign-in issues with their UserTesting accounts, preventing access to the Dashboard. A fix was implemented and monitored for effectiveness. The incident was resolved after 2.4 hours.

UserTesting experienced a minor incident where users were unable to add audiences to their tests, affecting the Test Launch Flow functionality. The issue was identified, a fix was implemented, and the service was restored after 2.4 hours of disruption.

UserTesting experienced delays in study response rates, causing some studies to fill more slowly than usual over a 22.2-hour period. The issue affected the Test Distribution component, creating an invitation backlog that impacted study sourcing speeds. The problem was identified and fixed, with the service returning to normal operations after monitoring confirmed the resolution.

UserTesting experienced an issue where some participants encountered errors when trying to access tests launched from the Figma plugin, affecting the Test Distribution component. The problem was identified and resolved with a fix implementation after 1.2 hours of service disruption.

A Chrome browser update caused screen sharing issues for participants taking Interaction Tests on UserTesting's platform. The problem affected the Chrome Recorder Extension, preventing some users from properly sharing their screens during testing sessions. The issue was resolved after 13.9 hours of service disruption.

UserTesting experienced a major incident with their Chrome extensions that prevented some participants from starting tests, lasting approximately 52 hours. The issue affected the Chrome Recorder Extension and impacted both the Classic and New Test experiences. The incident was resolved by releasing fixes for both Chrome extensions, with users advised to update to the latest version of Chrome.

The UserTesting platform experienced an outage that prevented access to key components including the Dashboard, Study Results, Login Portal, and Insights Summary for 1.2 hours. Users encountered 500 errors when attempting to load the platform. The issue was resolved after the team implemented a fix and monitored the results.

UserTesting experienced an issue where successful tasks were not being properly detected in iOS Interaction Tests when Navigation Tasks used "contains" as success criteria, affecting Study Results for over 9 days. The engineering team resolved the problem by releasing an updated iOS app version that required participants to update to the latest version before taking new tests. The incident was fully resolved on March 2nd after monitoring confirmed the fix was working properly.