UserTesting Outage History

UserTesting experienced a major incident where users could not launch new UTZ studies or resume paused ones, encountering error messages when attempting these actions. The issue affected the Test Launch Flow component for 9.4 hours. The problem was identified and fixed, with the service fully restored after a monitoring period.

UserTesting experienced a mobile login issue where participants encountered "Invalid credentials" errors when attempting to log in on mobile devices. The incident affected the Tester Dashboard, iOS Recorder, and Android Recorder components. The issue was resolved after 26 minutes of investigation.

The UserTesting dashboard's help button and Support chat widget stopped working, preventing users from accessing live chat support. Users were directed to submit support tickets through an alternative web form during the outage. The issue was resolved after 19 minutes of investigation and repair work.

The UserTesting platform experienced degraded performance for 23.3 hours, with users reporting slower than usual response times affecting the Test Launch Flow and Dashboard components. The issue was traced to problems with the authentication service, which was stabilized, followed by continued work to resolve remaining slow loading times. A fix was implemented and monitored before the incident was fully resolved.

UserTesting experienced a 2.1-hour incident where hidden observers could not access video streams during Live Conversations sessions. Users were provided a temporary workaround to join sessions as co-moderators to maintain access to the stream functionality. The issue was identified, fixed, and fully resolved after a monitoring period.

Multiple users experienced sign-in issues with their UserTesting accounts, preventing access to the Dashboard. A fix was implemented and monitored for effectiveness. The incident was resolved after 2.4 hours.

UserTesting experienced a minor incident where users were unable to add audiences to their tests, affecting the Test Launch Flow functionality. The issue was identified, a fix was implemented, and the service was restored after 2.4 hours of disruption.

UserTesting experienced delays in study response rates, causing some studies to fill more slowly than usual over a 22.2-hour period. The issue affected the Test Distribution component, creating an invitation backlog that impacted study sourcing speeds. The problem was identified and fixed, with the service returning to normal operations after monitoring confirmed the resolution.

UserTesting experienced an issue where some participants encountered errors when trying to access tests launched from the Figma plugin, affecting the Test Distribution component. The problem was identified and resolved with a fix implementation after 1.2 hours of service disruption.

A Chrome browser update caused screen sharing issues for participants taking Interaction Tests on UserTesting's platform. The problem affected the Chrome Recorder Extension, preventing some users from properly sharing their screens during testing sessions. The issue was resolved after 13.9 hours of service disruption.