Is Heap Down?

Heap status is operational

IsDown is monitoring Heap's official status page in real time.

Stats for Heap official incidents in the last 30 days

Number of Incidents

3 outages

Since last incident

7 days

Users reports for Heap in the last 12 hours

Easily monitor Heap and all your critical third-party dependencies

Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including Heap.

Monitor and keep track of Heap's current and past outages

Minor · 7 days ago · lasted about 2 hours

Heap Help Center is unavailable

The Heap Help Center is currently unavailable due to an outage of our host. We do not currently have an ETA for a fix and will post an update as soon as we have more information. Please follow for additional updates.

Minor · 15 days ago · lasted about 17 hours

Temporary Degraded Query Performance

We are currently experiencing degraded query performance in the app. You may notice data loading slowly in some reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.

Minor · 23 days ago · lasted about 1 hour

App Latency

We're experiencing slower than usual load times of the Heap app. Data collection is unaffected. Our engineering team is investigating the issue and we'll post an update in the next 30 minutes.

Minor · about 1 month ago · lasted about 2 hours

Queries unavailable for a portion of customers

We are investigating an issue with our internal infrastructure that might be causing certain parts of the app to be unavailable. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue.

Minor · about 1 month ago · lasted about 6 hours

Definitions Page Not Loading For Some Apps

A fix has been implemented and we are monitoring the fix.

Major · about 1 month ago · lasted about 1 hour

Overview and Sessions page are not loading

We are currently investigating the Overview and Sessions page not loading for certain customers. We will provide an update within the next hour.

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Frequently Asked Questions

Is Heap down right now? What is Heap current status?
Heap seems to be up and running. We've updated the status 13 minutes ago.
Was Heap down today?
Heap is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Heap, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
Having problems with Heap and need support?
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