Is Heap Down? Check current status

Check if Heap is down, official outages, user-reported issues, and outages map.

Current Heap status

Heap is working normally

Updated from Heap official status page

Heap not working for you?

Heap service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
Heap Outage Map

View Heap Reports Map

Track Heap on your status page

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  • Track status changes in real-time
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Heap recent outages and downtime history

IsDown has tracked 307 incidents since started monitoring Heap status in January 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Heap outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Oct 20, 2025
07:52 AM EDT
Minor
Latency due to a global Amazon Web Services (AWS) issue
You may experience some latency to a global Amazon Web Services (AWS) issue, we are working to re...
1 day
Oct 10, 2025
11:28 AM EDT
Minor
Heap Connect Sync Delays
Our engineering team has identified the root cause of the delayed syncs and is working on a solut...
about 18 hours
Sep 19, 2025
09:42 AM EDT
Minor
EU Temporary Data Latency
Our engineering team has identified the root cause of the delayed ingestion and is working on a s...
about 1 hour
Sep 17, 2025
03:12 PM EDT
Minor
Heap Connect Syncs: Possibility Of Stale Data
We are experiencing slightly evelated latency in our upstream data source, which will impact cust...
about 6 hours
Aug 28, 2025
12:43 PM EDT
Minor
Heap Connect Syncs: Possibility Of Stale Data (US)
We are experiencing latency in our upstream data source. Syncs running during this period may hav...
1 day
Aug 25, 2025
07:45 PM EDT
Minor
Latency in integration events impacting PA customers
We are rolling out a fix for the latency that is currently impacting integration events. New even...
about 1 hour
Aug 11, 2025
10:02 AM EDT
Minor
Integration data not syncing
We are currently investigating an issue reported with the Shopify integration. Some data from Sho...
about 10 hours
Jul 18, 2025
01:11 PM EDT
Minor
Session Replays Not Loading
We've identified an issue preventing session replays from loading correctly and are actively inve...
about 2 hours
Jul 17, 2025
11:55 AM EDT
Minor
Temporary Data Latency US - Investigating
We are currently experiencing delays in data being available in the app for some customers in the...
about 6 hours
Jul 16, 2025
04:37 PM EDT
Minor
User property data delayed in Heap app (US customers only)
User property data ingestion was delayed beginning around 10am Pacific Time. Normal ingestion has...
about 2 hours
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Looking to track Heap outages?

  • Monitor external dependencies in one status page
  • Track status changes in real-time
  • Keep your team or customers informed
  • Create private or public status pages

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User comments about Heap status

See what users are saying about Heap issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

  • Chuck - It says the servers are can’t be found.

  • Janki - The website isn't loading it just says can't reach the site.

  • Adam - Everytime I try to open thebigheap.com it does not load and Everytime it does load it says something about the host and Che the status and stuff.

  • Raina - The website isn't loading and sometimes when I'm watching it randomly changes servers and takes what I was watching off .

Users who monitor Heap status also monitor these services

Users are monitoring tens of services with IsDown. Here are some that are monitored together with Heap. With IsDown you can get a bird's eye view of all your dependencies and how they are performing.

Slack

Slack

OK
AWS

AWS

OK
Zoom

Zoom

MAINTENANCE
Cloudflare

Cloudflare

MINOR
GitHub

GitHub

OK
Google Maps

Google Maps

OK
OpenAI

OpenAI

OK
Stripe

Stripe

OK
Google Cloud

Google Cloud

OK
ConvertAPI

ConvertAPI

OK
Intercom US

Intercom US

OK
Mailgun

Mailgun

OK
Ably

Ably

OK
Amplitude

Amplitude

OK
Mixpanel

Mixpanel

OK
View all services Start Monitoring Your Dependencies
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Analytics platform that automatically captures web and mobile app data, integrates with various tools, and provides insights through custom reports and alerts.

Monitoring Heap since January 2021

Tracking 6 Heap services and regions

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29 incidents in 2025

How to monitor the status of Heap and all your dependencies?

IsDown is a status page aggregator that monitors if Heap and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when Heap, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.

How IsDown monitors Heap?

IsDown monitors Heap health in almost real-time

Every few minutes we go to the status page of Heap (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of Heap's 6 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.

The moment an issue is detected in Heap, IsDown sends an alert and updates your status page

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Heap and other services.

What you get when monitoring Heap with IsDown

Track Heap incidents and downtimes by severity

IsDown checks Heap official status page for major/minor outages or downtimes. A major outage is when Heap experiences a critical issue that severely affects one or more services/regions. A minor incident is when Heap experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Heap outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users reports problems with Heap

Heap and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of Heap outages and downtimes

IsDown collects all information from the outages published in Heap status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Prepare for upcoming Heap maintenance events

Heap publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Only get alerted on the Heap outages that impact your business

IsDown monitors Heap and all their 6 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Heap but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor Heap and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.

Start Monitoring for Free

Get notified imediatelly when there's an issue with Heap or other services

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Heap and other services.

Start Monitoring for Free

Send outage information from Heap and other services to your tools

IsDown integrates with 20+ tools. Connect the status of Heap and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

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Share Heap status in your status page

Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Heap down?'

Start Monitoring for Free

Heap Downdetector vs IsDown

While Downdetector relies on user-submitted reports to detect Heap outages, IsDown monitors Heap's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official Heap status page monitoring with real-time incident details.
Monitor 4,522+ services including Heap in a single dashboard.
Instant Heap outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of Heap official status and user-reported issues.
Maintenance feed for Heap
Granular alerts filtering by Heap components and regions.
Start Monitoring Heap with IsDown

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Frequently Asked Questions

Is Heap down today?

Heap isn't down. You can check Heap status and incident details on the top of the page. IsDown continuously monitors Heap official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Heap status?

Heap is currently operational. You can check Heap status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Heap outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Heap down today or just slow?

Currently there's no report of Heap being slow. Check on the top of the page if there are any reported problems by other users.

How are Heap outages detected?

IsDown monitors the Heap official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Heap having an outage right now?

Heap last outage was on October 20, 2025 with the title "Latency due to a global Amazon Web Services (AWS) issue"

How to check if Heap is down?

Why use IsDown to monitor Heap instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Heap and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Heap?

IsDown and DownDetector help users determine if Heap is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Heap's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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