Is Heap Down?

Heap status is operational

 

Quickly identify and address dependencies outages

Monitor all your critical cloud providers, SaaS, and tools' official status pages in one dashboard. Alert your team when there's an outage that impacts business.

Latest Heap Official Outages

We continuously monitor the official Heap status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Heap outages.

5 Outages in the last 7 days
13 Outages in the last 30 days
0 Days since last incident

Minor Resolved · about 3 hours ago · lasted about 1 hour

Temporary Data Latency

We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.

Minor Resolved · about 24 hours ago · lasted 19 minutes

Chart emails are not being sent -- Investigating

Chart emails that would normally be sent between March 30 at 5pm PT and now are not being sent by Heap. We are investigating the issue and a fix is being worked on. Another update will be posted within 1 hour.

Quickly identify and address dependencies outages

Monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected.
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Minor Resolved · 2 days ago · lasted about 3 hours

Data Ingestion

We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.

Minor Resolved · 3 days ago · lasted about 1 hour

Appcues Segment Sync Latency

Our engineering team has identified the root cause of the Appcues Segment Sync Integration sync latency and is working on a solution. No data has been lost. We will post an update in 30 minutes.

Sign up to see more details and history of Heap outages.

Minor Resolved · 3 days ago · lasted about 22 hours

Some chart emails are not being sent -- Investigating

Some of the chart emails that would normally be sent between March 24, 2023 and now are not being sent by Heap. We are investigating the issue and a fix is being worked on. Another update will be posted within 2 hours.

Minor Resolved · 9 days ago · lasted about 2 hours

Heap Connect Sync Delays

Our engineering team has identified the root cause of delayed Redshift syncs and is deploying a fix. There is no data loss. We will post an update in one hour.

Minor Resolved · 14 days ago · lasted about 1 hour

Increased app query failure rate

We're experiencing an elevated query failure rate. You might notice some of your Heap app queries failing occasionally. We're investigating this issue and will post another update once we've identified the root cause.

Heap problems reported by users

User-reported problems for Heap in the last 12 hours. It's a collection of user reports from different sources.

What is Heap?

Heap is the only digital insights platform that shows everything users do on your site, revealing the "unknown unknowns" that stay invisible with other tools.

Quickly identify and address dependencies outages

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

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The Old Way
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You already monitor your internal systems. What about the external services? Monitor the services your business depends on. Don't waste time looking elsewhere when external outages are the cause of issues.

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Frequently Asked Questions

Is Heap down right now? What is Heap current status?
Heap seems to be up and running. We've updated the status 3 minutes ago.
Was Heap down today?
Heap is up and running now. In the last 24 hours there was 2 outages.
I'm having issues with Heap, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
Having problems with Heap and need support?
Heap outage? How can I monitor Heap?
Why use IsDown instead of Heap status page?
IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
What happens when I create an IsDown account?
You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
How can I pay for a subscription?
You can go to the Billing section in your account and choose one of the plans. We have monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
Can I get a refund?
We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
Can't find a service/integration?
Just contact us, and we'll add it ASAP.

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