Is Heap Down?
Heap status is operational
Quickly identify and address dependencies outages
Latest Heap Official Outages
We continuously monitor the official Heap status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Heap outages.
Minor Resolved · about 3 hours ago · lasted about 1 hour
We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Minor Resolved · about 24 hours ago · lasted 19 minutes
Chart emails are not being sent -- Investigating
Chart emails that would normally be sent between March 30 at 5pm PT and now are not being sent by Heap. We are investigating the issue and a fix is being worked on. Another update will be posted within 1 hour.
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Minor Resolved · 2 days ago · lasted about 3 hours
We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Minor Resolved · 3 days ago · lasted about 1 hour
Our engineering team has identified the root cause of the Appcues Segment Sync Integration sync latency and is working on a solution. No data has been lost. We will post an update in 30 minutes.
Minor Resolved · 3 days ago · lasted about 22 hours
Some chart emails are not being sent -- Investigating
Some of the chart emails that would normally be sent between March 24, 2023 and now are not being sent by Heap. We are investigating the issue and a fix is being worked on. Another update will be posted within 2 hours.
Minor Resolved · 9 days ago · lasted about 2 hours
Heap Connect Sync Delays
Our engineering team has identified the root cause of delayed Redshift syncs and is deploying a fix. There is no data loss. We will post an update in one hour.
Minor Resolved · 14 days ago · lasted about 1 hour
Increased app query failure rate
We're experiencing an elevated query failure rate. You might notice some of your Heap app queries failing occasionally. We're investigating this issue and will post another update once we've identified the root cause.
Heap problems reported by users
User-reported problems for Heap in the last 12 hours. It's a collection of user reports from different sources.
Heap Components Status
Check the current status of the components
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Heap is the only digital insights platform that shows everything users do on your site, revealing the "unknown unknowns" that stay invisible with other tools.
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Frequently Asked Questions
- Is Heap down right now? What is Heap current status?
- Heap seems to be up and running. We've updated the status 3 minutes ago.
- Was Heap down today?
- Heap is up and running now. In the last 24 hours there was 2 outages.
- I'm having issues with Heap, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- Check on the top of the page if there are any reported problems by other users.
- Having problems with Heap and need support?
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- Reach out to their Twitter account.
- Find their support at their official website.
- Find their support contact at their official status page.
- Heap outage? How can I monitor Heap?
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- Subscribe (if possible) to updates on the official status page
- Create an account in IsDown. Start monitoring Heap and get alerts in real-time when Heap has outages.
- Why use IsDown instead of Heap status page?
- IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
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