Is Heap Down? Current Status & Real-time Updates
Check if Heap is down, recent outages, user-reported issues, and outages map.
Heap status - Is it down right now?
Heap is working normally
Last checked from Heap's status page
Check if Heap is down, recent outages, user-reported issues, and outages map.
Heap is working normally
Last checked from Heap's status page
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 304 incidents since started monitoring Heap status in January 2021. We collect data from 4400+ services, and normalize the data to give you a clear picture of the impact of the outage.
about 19 hours ago · lasted about 6 hours
We are experiencing slightly evelated latency in our upstream data source, which will impact customers in the US. Syncs running during this period, especially high frequency syncs, may have stale data. We will post an update within the hour.
21 days ago · lasted 1 day
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
24 days ago · lasted about 1 hour
We are rolling out a fix for the latency that is currently impacting integration events. New events from third-party sources may take longer to appear in Heap at this time. No data has been lost.
We've tracked and collected 304 incidents since started monitoring Heap status
Chuck
It says the servers are can’t be found
Janki
The website isn't loading it just says can't reach the site
Adam
Everytime I try to open thebigheap.com it does not load and Everytime it does load it says something about the host and Che the status and stuff
Raina
The website isn't loading and sometimes when I'm watching it randomly changes servers and takes what I was watching off
IsDown aggregates scheduled maintenances for Heap. Currently, there are 1 more maintenances scheduled.
Scheduled for October 12, 2025 at 11:00 AM EDT · until 08:00 PM EDT
Connect syncs will be paused for maintenance on Sunday, October 12, from 8 am to 5 pm US Pacific Time. During this time, we will upgrade our infrastructure to improve Connect’s reliability and performance. Data sent to Heap will continue to be col...
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Services commonly monitored together with Heap
Heap isn't down. You can check Heap status and incident details on the top of the page. IsDown continuously monitors Heap official status page every few minutes. In the last 24 hours, there were 1 outages reported.
Heap is currently operational. You can check Heap status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Heap being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Heap official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Heap last outage was on September 17, 2025 with the title "Heap Connect Syncs: Possibility Of Stale Data"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Heap and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Heap with maximum flexibility
IsDown monitors Heap for major outages. A major outage is when Heap experiences a critical issue that severely affects one or more services/regions. When Heap marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Heap status page for minor outages. A minor outage is when Heap experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Heap status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Heap publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Heap and all their 6 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Heap and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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