Check if Helpshift Web Support Page is down, official outages, user-reported issues, and outages map.
Helpshift Web Support Page is working normally
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 8 incidents for Helpshift Web Support Page since started monitoring Helpshift status in March 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Helpshift Web Support Page outages and also issues that we're started by a spike in crowdsource reports.
| Date | Incident | Duration |
|---|---|---|
|
Sep 16, 2025
08:46 AM EDT
|
Major
We are currently experiencing intermittent failures impacting the following components:
- Bots
- ...
|
about 3 hours |
|
Apr 09, 2025
06:08 AM EDT
|
Minor
We are currently investigating this issue.
|
about 1 hour |
|
Dec 22, 2023
10:42 AM EST
|
Major
We are currently investigating this issue.
|
about 2 hours |
|
Dec 08, 2022
03:12 AM EST
|
Minor
Issue with Arkose Labs is impacted right now. This is affecting our issue filing on contact-us pa...
Issue with Arkose Labs is impacted. We are getting in touch with Arkose Labs for this. We have no...
|
about 5 hours |
|
Sep 16, 2022
06:51 PM EDT
|
Major
Customers who are using custom domains for the Helpcenter page are facing issues accessing the He...
|
42 minutes |
|
Sep 15, 2022
01:54 AM EDT
|
Minor
Thursday 15th September, 2022; 0130AM EST
This communication intends to apprise you of a recent ...
|
1 minute |
|
Jul 25, 2022
07:54 AM EDT
|
Minor
Agent Invite, password reset links and Console Experience URLs (“hlp.bz”) are not resolving to co...
|
about 1 hour |
|
Mar 09, 2022
05:49 AM EST
|
Minor
We are currently investigating this issue.
|
20 days |
See what users are saying about Helpshift Web Support Page issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.
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Monitoring Helpshift since March 2021
Web Support Page is part of Helpshift. Check the Helpshift's status.
2 incidents in 2025
Helpshift Web Support Page isn't down. You can check Helpshift Web Support Page status and incident details on the top of the page. IsDown continuously monitors Helpshift Web Support Page official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Helpshift Web Support Page is currently operational. You can check Helpshift Web Support Page status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Helpshift Web Support Page being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Helpshift Web Support Page official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Helpshift Web Support Page last outage was on September 16, 2025 with the title "Partial Outage"
IsDown and DownDetector help users determine if Helpshift is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Helpshift's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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