Is Retention Science Down?

Retention Science Status is Operational

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Retention Science Outages

0 Outages in the last 7 days
0 Outages in the last 30 days
203 Days since last incident

Resolved Minor AWS Outage

There is a widespread AWS outage affecting several components of Cortex. There may be issues loading pages, setting up emails, and sending campaigns during this time. We are monitoring the issue closely and will notify you when systems are back online.

7 months ago

Resolved Minor Click/Open Data Missing in AI Stats

Campaign performance metrics are temporarily missing for some accounts - our team is aware of the issue and will update with a resolution soon. Email sends are not impacted.

about 1 year ago

Resolved Minor Intermittent 502 errors for email clicks

We have identified an intermittent issue caused by our click tracking service resulting in some click throughs erroring out and some clicks not properly getting tracked. Sends are NOT impacted. Our team is pushing an update shortly.

about 1 year ago

Resolved Minor Delayed sends for emails with greater than 5k recipients

We are experiencing an issue that is preventing emails from going out for list sizes greater than 5000 recipients. We have identified the issue and are currently working on a solution.

over 1 year ago

Resolved Minor Analytics and JavaScript delays

Although there is no longer an issue with emails sending, the outage with our infrastructure provider is causing delays in analytics for sends since this morning. Sends prior to today should reflect accurate reporting, and once the outage is resolved we will backfill reports to reflect data accurately. JavaScript tracking of onsite events is also impacted and thus page views/carts/checkouts are currently missing and will be backfilled once the outage is resolved. Open and click tracking are working as expected. We expect a full recovery to take a few hours and will continue to monitor and update as we learn more.

over 1 year ago

Retention Science Components Status

"I spend 2 hours trying to solve an issue and then realize it's due to an [EXTERNAL SERVICE] outage"
Every engineer at some point in time

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Frequently Asked Questions

Is Retention Science down today?
Retention Science seems to be up and running. We've updated the status 10 days ago.
I'm having issues with Retention Science, but the status is OK. What's going on?
There are a few things you can try:
How can I be notified when Retention Science is having issues?
You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when Retention Science has issues.
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We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
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