Is Retention Science Down?

Retention Science status is operational

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Latest Retention Science Outages

Check the stats and details of the latest Retention Science outages and issues

0 Outages in the last 7 days
0 Outages in the last 30 days
368 Days since last incident

Minor Resolved · about 1 year ago · lasted 4 months

AWS Outage

There is a widespread AWS outage affecting several components of Cortex. There may be issues loading pages, setting up emails, and sending campaigns during this time. We are monitoring the issue closely and will notify you when systems are back online.

Minor Resolved · over 1 year ago · lasted 10 months

Click/Open Data Missing in AI Stats

Campaign performance metrics are temporarily missing for some accounts - our team is aware of the issue and will update with a resolution soon. Email sends are not impacted.

Minor Resolved · over 1 year ago · lasted 10 months

Intermittent 502 errors for email clicks

We have identified an intermittent issue caused by our click tracking service resulting in some click throughs erroring out and some clicks not properly getting tracked. Sends are NOT impacted. Our team is pushing an update shortly.

Minor Resolved · almost 2 years ago · lasted over 1 year

Delayed sends for emails with greater than 5k recipients

We are experiencing an issue that is preventing emails from going out for list sizes greater than 5000 recipients. We have identified the issue and are currently working on a solution.

Minor Resolved · about 2 years ago · lasted over 1 year

Analytics and JavaScript delays

Although there is no longer an issue with emails sending, the outage with our infrastructure provider is causing delays in analytics for sends since this morning. Sends prior to today should reflect accurate reporting, and once the outage is resolved we will backfill reports to reflect data accurately. JavaScript tracking of onsite events is also impacted and thus page views/carts/checkouts are currently missing and will be backfilled once the outage is resolved. Open and click tracking are working as expected. We expect a full recovery to take a few hours and will continue to monitor and update as we learn more.

Minor Resolved · about 2 years ago · lasted over 1 year

Analytics and Cortex Delays

We have identified an issue with our infrastructure provider since approximately 5:30AM PST that is causing delays in analytics and causing a subset of sends to experience delays. We are carefully monitoring and scaling to address the immediate issue.

Minor Resolved · about 2 years ago · lasted over 1 year

File Manager returns error when adding or updating an image

When attempting to add or update an image in the template builder tool, the user is brought to the File Manager portion of the builder which throws an error. Attempting to retry results in the same error message being displayed. This does not affect email sends or reporting - only the ability to upload images when creating templates.

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Frequently Asked Questions

Is Retention Science down right now? What is Retention Science current status?
Retention Science seems to be up and running. We've updated the status 5 minutes ago.
Was Retention Science down today?
Retention Science is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Retention Science, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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