Retention Science status updated a few minutes ago
Retention Science is working normally
This chart shows the number of user-reported issues for Retention Science service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.
See where users report Retention Science is down. The map shows recent Retention Science outages from around the world.
Retention Science Outage MapCheck Retention Science status history below. IsDown detects when Retention Science is down, tracking both official outages and user-reported issues.
| Title | Started At | Duration |
|---|---|---|
|
Due to changes in the Shopify API we are unable to import any data with the Retention Science/Eco...
|
Oct 17, 2025 at 07:15 PM UTC
|
about 1 month |
|
We are currently investigating, but it seems one of our databases has run out of temporary disk s...
|
Apr 19, 2024 at 09:20 PM UTC
|
3 days |
|
We are currently investigating this issue for immediate repair
|
Feb 01, 2024 at 05:50 PM UTC
|
about 3 hours |
|
There is a widespread AWS outage affecting several components of Cortex. There may be issues load...
|
Dec 07, 2021 at 05:55 PM UTC
|
4 months |
|
Campaign performance metrics are temporarily missing for some accounts - our team is aware of the...
|
Jun 07, 2021 at 04:42 PM UTC
|
10 months |
|
We have identified an intermittent issue caused by our click tracking service resulting in some c...
|
Jun 02, 2021 at 05:27 PM UTC
|
10 months |
|
We are experiencing an issue that is preventing emails from going out for list sizes greater than...
|
Dec 18, 2020 at 07:27 PM UTC
|
over 1 year |
|
Although there is no longer an issue with emails sending, the outage with our infrastructure prov...
|
Nov 25, 2020 at 10:27 PM UTC
|
over 1 year |
|
We have identified an issue with our infrastructure provider since approximately 5:30AM PST that ...
|
Nov 25, 2020 at 05:25 PM UTC
|
over 1 year |
|
When attempting to add or update an image in the template builder tool, the user is brought to th...
|
Nov 02, 2020 at 05:51 PM UTC
|
over 1 year |
Check if any Retention Science component is down. View the current status of 13 services and regions.
| Component | Status |
|---|---|
| Campaign Reporting and Analytics API | OK |
| Cortex Application (Main Dashboard) | OK |
| Data Imports Service | OK |
| Events and Tracking API | OK |
| Filtering and Segmentation Service | OK |
| Recommendations API | OK |
| Reporting | OK |
| Smart Blast / Promo Blast Sends API | OK |
| SMS | OK |
| Support | OK |
| Template Tools | OK |
| Transactional Sends API | OK |
| Users API | OK |
IsDown has monitored Retention Science continuously since January 2022, tracking this Customer Support & Success for 4 years. Over that time, we've documented 40 outages and incidents, averaging 0.8 per month.
We monitor Retention Science's official status page across 13 components. IsDown interprets Retention Science statuses (operational, degraded performance, partial outage, and major outage) to deliver precise health metrics and filter alerts by the components you actually use.
When Retention Science is down, IsDown combines official status data with user reports for early detection. Vendors often delay acknowledging problems, so user reports help us alert you before the official announcement.
Engineering and operations teams rely on IsDown to track Retention Science status and receive verified outage alerts through Slack, Teams, PagerDuty, or 20+ other integrations.
IsDown checks Retention Science's status page every few minutes, across all 13 components. We combine official status data with user reports to detect when Retention Science is down, often before the vendor announces it.
When Retention Science status changes, IsDown sends alerts to your preferred channels. Filter by severity to skip noise and focus on outages that affect your business.
IsDown checks Retention Science official status page for major/minor outages or downtimes. A major outage is when Retention Science experiences a critical issue that severely affects one or more services/regions. A minor incident is when Retention Science experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Retention Science outage, we send you an alert and update your dashboard and status page.
Retention Science and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
IsDown collects all information from the outages published in Retention Science status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Retention Science publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Retention Science and all their 13 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Retention Science is just one of 5,451 services IsDown monitors. Add all your critical dependencies to one dashboard, get alerts when any service is down, and share a status page with your team.
Monitor Retention Science health alongside all your other vendors in a single view.
Get notified when Retention Science is down. Filter by severity to skip noise.
Route Retention Science outage alerts to Slack, Teams, PagerDuty, or webhooks.
Share Retention Science service status with your team or customers on a branded page.
Looking for Retention Science outage alerts like Downdetector? IsDown monitors Retention Science's official status page for verified incident data, not just user reports. Know exactly when Retention Science is down, which components are affected, and when service health is restored. Here's why official Retention Science status monitoring beats crowdsourced detection:
| Features |
|
Downdetector |
|---|---|---|
| Official Retention Science status page monitoring. Know when Retention Science is down with real time incident details. | ||
| Monitor 5,450+ services including Retention Science in a single dashboard. | ||
| Instant Retention Science outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring: Retention Science official status plus user reports for early outage detection. | ||
| Maintenance feed for Retention Science | ||
| Granular alerts filtering by Retention Science components and regions. |
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Retention Science isn't down. You can check Retention Science status and incident details on the top of the page. IsDown continuously monitors Retention Science official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Retention Science is currently operational. You can check Retention Science status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Retention Science being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Retention Science official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Retention Science last outage was on October 17, 2025 with the title "Shopify Imports - Service Stopped"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Retention Science and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Retention Science is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Retention Science's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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