Is Heap App Down?
Heap App status is operational
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IsDown continuously monitor the official Heap App status page for ongoing outages. Check the stats for the latest 30 days and a list of the last Heap App outages.
Stats for Heap App outages in the last 30 days
Number of Outages
4
Average Downtime
579 mins
Total Downtime
1738 mins
Since last incident
0 days
Users reports for Heap App in the last 12 hours
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Get access to historical data and Heap App's lastest outages
Minor · started about 4 hours ago
Session replay trial needs to be set up through the Settings page
When setting up a new Heap trial with a session replay package, you will need to set up session replay settings & turn on session replay capture via the Settings page. You can manage these settings and turn capture on for session replay by navigating to Account > Manage > Session replay > Privacy and Security. (https://heapanalytics.com/app/manage/session-replay)
Minor · 17 days ago · lasted about 3 hours
We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue.
Minor · 18 days ago · lasted about 5 hours
We're experiencing intermittent unavailability of the Heap app for a small subset of customers. Data collection is unaffected. Our engineering team is investigating the issue and we'll post an update in the next 60 minutes.
Minor · 29 days ago · lasted about 20 hours
Session Replays Not Available For Viewing
We have identified an issue where session replays are not available for viewing (past 8 hours). This does not affect session replay capture.
Minor · 2 months ago · lasted about 1 hour
Temporary Data Latency
We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Minor · 2 months ago · lasted about 22 hours
Some chart emails are not being sent -- Investigating
Some of the chart emails that would normally be sent between March 24, 2023 and now are not being sent by Heap. We are investigating the issue and a fix is being worked on. Another update will be posted within 2 hours.
Minor · 3 months ago · lasted about 1 hour
Increased app query failure rate
We're experiencing an elevated query failure rate. You might notice some of your Heap app queries failing occasionally. We're investigating this issue and will post another update once we've identified the root cause.
Minor · 3 months ago · lasted about 5 hours
Temporary Data Latency
We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue.
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