JumpCloud Outage History

JumpCloud experienced degraded performance on the admin console's devices page, causing delays and timeouts when users attempted to load device information. The issue affected the Console component for 1.9 hours. The problem was identified and resolved with a fix implementation, followed by monitoring to ensure stability.

JumpCloud experienced agent installation failures across MacOS, Windows, and Linux platforms for approximately 2 hours. The issue prevented new agent deployments from completing successfully on all affected operating systems. The problem was identified and resolved with a fix that restored normal agent installation functionality.

JumpCloud experienced a 49-minute delay in LDAP directory synchronizations, causing user attribute and password changes to propagate slower than expected. The team increased processing capacity to accelerate synchronizations and successfully resolved the issue.

JumpCloud experienced dispatch delays affecting core Directory services for 5.9 hours, causing administrators to encounter delays when updating associations for users, groups, policies, directories, and commands through the Console. The team identified the root cause and worked to reduce the processing backlog by implementing fixes and increasing processing capacity. The incident was fully resolved after the backlog was cleared and normal service operations were restored.

JumpCloud experienced a 5-hour major incident where the Agent backend service had delays syncing user, command, and policy information to devices. While local agent/device logins continued to work normally (except those requiring MFA beyond TOTP), customers experienced disruptions in receiving updated configurations and policies. The engineering team identified and implemented a fix, with agent traffic returning to normal levels and full service restoration achieved.