BigCommerce Outage History

BigCommerce experienced an issue where analytics data was missing from Control Panel Analytics Reports for a subset of stores, affecting the Reporting component. The incident lasted 51 minutes before engineers successfully resolved the data availability problem.

BigCommerce experienced a major availability incident affecting a subset of stores' storefronts and APIs for 4.4 hours. Engineers identified the issue and worked on implementing a fix, with most functionality restored partway through the incident. The incident was fully resolved after engineers implemented a complete fix and monitored the results.

BigCommerce experienced a major incident where the B2B Ninja app's Quotes feature displayed blank pages, preventing merchants from viewing or accessing their quotes. The issue affected customers' ability to fetch quotes through the B2B Ninja Quotes tab functionality. The incident was resolved after 49 minutes of investigation and infrastructure team intervention.

BigCommerce experienced an issue where custom phone numbers were preventing shoppers from completing the signup process on storefronts. The problem affected the storefront component and lasted approximately 4 hours. The issue was identified, a fix was implemented and monitored, and the incident was fully resolved.

BigCommerce experienced an issue where pricing modifier rules were not applying price adjustments correctly on storefronts for a subset of stores over a 48-hour period. The problem affected the storefront component, preventing expected price changes from displaying to customers. Engineers identified and implemented a fix that was rolled out to affected stores, resolving the pricing rule application issue.

BigCommerce experienced a 1.3-hour incident where analytics data was delayed in Control Panel Analytics Reports for a subset of stores. The issue affected the Reporting component and was investigated by Commerce Engineers. The incident has been resolved.

BigCommerce experienced elevated response times affecting both the Storefront and API components for 36 minutes. Commerce engineers investigated the issue and implemented a fix. The incident was resolved after a brief monitoring period to ensure the solution was effective.

BigCommerce experienced a 2-hour incident where analytics data was delayed in Control Panel Analytics Reports for a subset of stores, affecting the Reporting component. Commerce Engineers identified and implemented a fix, with analytics data catching up during the monitoring phase before the incident was fully resolved.

BigCommerce experienced a 3.2-hour incident where analytics data processing was delayed, preventing users from accessing current analytics reports in the Control Panel. Engineers identified and implemented a fix, with data processing resuming and catching up over the following 2 hours. The issue affected the Reporting component with minor impact severity.

BigCommerce experienced an 8.9-hour incident where a subset of installed applications received 401 authentication errors, affecting both the Control Panel and API functionality. Engineers identified the root cause and implemented a fix to restore normal service. The incident was fully resolved on April 22nd at 3:38 PM CDT.