BigCommerce Outage History

BigCommerce experienced a 3.2-hour incident where analytics data processing was delayed, preventing users from accessing current analytics reports in the Control Panel. Engineers identified and implemented a fix, with data processing resuming and catching up over the following 2 hours. The issue affected the Reporting component with minor impact severity.

BigCommerce experienced an 8.9-hour incident where a subset of installed applications received 401 authentication errors, affecting both the Control Panel and API functionality. Engineers identified the root cause and implemented a fix to restore normal service. The incident was fully resolved on April 22nd at 3:38 PM CDT.

BigCommerce experienced elevated response times affecting a subset of US-based stores for 56 minutes. The issue impacted both the Control Panel and Storefront components, causing slower performance for affected users. Engineers identified the root cause, implemented a fix, and resolved the incident after monitoring to ensure stability.

BigCommerce experienced degraded B2B customer login functionality for 29 minutes, with increased error rates affecting both login attempts and API calls. Commerce engineers identified and resolved the issue, restoring all systems to full operational status.

BigCommerce experienced a PayPal Commerce Platform 3DS authentication issue affecting UK stores, where shoppers encountered infinite loading states in the authentication popup that prevented transaction completion. The issue impacted the storefront for 2.6 hours and was resolved when PayPal's external team identified and fixed the problem on their end, restoring normal 3DS authentication flow.

BigCommerce experienced an increase in 401 unauthorized responses from their Storefront GraphQL API starting at 12:30PM UTC, intermittently affecting Stencil storefronts that rely on GraphQL functionality. The API authentication issues impacted storefront operations for customers using GraphQL-powered features. The incident was resolved after 29 minutes of investigation and remediation.

BigCommerce experienced a 3-hour issue affecting users of the latest Catalyst version with the Makeswift builder, impacting the API component. Commerce engineers identified and implemented a fix requiring merchants to either redeploy One Click Catalyst or manually update their Catalyst codebase to version 1.6.3 with @makeswift/runtime@0.26.4. The issue was fully resolved with all systems returning to normal operation.

BigCommerce experienced an issue where new quotes created in the B2B edition were not being properly associated to channels, affecting a subset of stores. The problem was identified by engineers who implemented a fix. The incident was resolved within 33 minutes.

BigCommerce experienced delays in Meta CAPI event delivery due to an active Meta Marketing API incident, affecting the Reporting component and creating a backlog for a subset of stores. Events continued processing but at a reduced rate during the 1.7-hour incident. The issue was resolved when event processing returned to normal rates and the backlog was cleared.

BigCommerce experienced elevated response times affecting storefronts for 2.7 hours. Commerce engineers investigated the performance issue which caused slower loading times for online stores. The incident was resolved without further details provided about the root cause or specific remediation steps.